Owner is a insensitive jerk and seems to not know his facts I am in fact a person who rents on an HOA property and his says I am not jenny Walters and the president team up against you for you to try and appeal the complaints and at that point there is no appeal process for them. If you use emergency services like a ambulance to help you be aware that you will get a complaint for utilizing this public service! My whole thoughts about this company is they just want your money but will not do the things you pay for in your contract with them.