Unfortunately, I didn’t have a good experience with Plumb-Tech. First off, a heads up that they don’t charge per hour but have a set price for each job. Their prices are very high. To replace 2 outside faucets for me, they charged $739. I could have found a cheaper option, but I thought that Plumb-Tech had a good reputation and would do a good job. During the job, the plumber had to remove a piece of my siding to change out the faucet. He didn’t replace the siding piece tightly but left a gap under it, so it didn’t fit tight against the house. I didn’t realize this until my pipe burst, at that very spot, a few months later during a cold snap.
I have lived in my home for 25 years and have never had a pipe burst or any problems with that particular spot. Plumb-Tech sent a plumber out to fix the pipe, and he confirmed that the siding was letting in lots of cold air and suggested that I seal it. Plumb-Tech charged for the repair. I paid my bill but then asked for reimbursement, as they caused this pipe to burst by not putting the siding back correctly. Because they also do winterizing checks for people, they should be aware of gaps that could let in cold air. Anyway, after much emailing, they refused to reimburse me for fixing the pipe. I didn’t ask for any additional reimbursement (for the people I hired to help clean up the mess or the loss of a couch that got soaked). I only wanted them to take responsibility and reimburse me for their mistake.
I’m really disappointed. I usually don’t pursue things like this, but I was encouraged to speak up. Unfortunately, I think it’s all about money to this company. They overcharge and don’t take responsibility for mistakes. They did offer me a free year subscription to Plumb-Tech, but I thought this was ridiculous, as they are still trying to solicit more services, not reimburse me. Again, it’s all about money. Also, after repressurizing my system after the faucet replacement, my kitchen sink pressure is very low. I won’t have them come back to fix anything. I suggest finding someone else!
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