I talked to Tyler on 03/11/14AD and I purchased a Dometic Slide Out Cover; he was very efficient and friendly. He was easy to work with and competive with in a few dollars of my best internet number. The first of two shipments arrived on Monday(10th) and the second should be here today or tomorrow. Last year, I talked with Ryan Wright in sales, about purchasing an OpenRange 386 or 430 Residental and he also, really excited my expectations. Later this fall, I hope to purchase a 430 in a 3X model, if it is available or a Residental. I also talked with Bryan Sinatra on March 7th and he was knowledge and pleasant.. I am in sales and I appreciate a well trained staff.