Of 1,917 ratings/reviews posted on
3 verified review sites, BB Wheels Online has an average rating of
This earns a Rating Score™ of 95.1 in Auto Shops.
BB Wheels & Small Town Tire are The United States Top Rated National® Distributor and Dealer of Wheels, Rims, and Tires. We take pride in bringing our customers the best wheel sales, tire sales, and unprecedented customer service. When you work with BB Wheels or our midwest based Small Town Tire, you are purchasing your wheels, rims, and tires from a family owned business who takes and treats all of our customers like family. Our incredible team will take care of your questions and concerns r...
Very good customer service, had an issue with the shipping with some rim damage and BB wheels took immediate action and solved my issue! Very happy with my purchase and will use BB wheels deffinately in the future
Everything was shipped within a week to my house. I did receive the wrong lug nut but the customer service department has handled the situation very well. I called told them my problem and within 10 mins they sent me a return label to ship the wrong ones back and the new ones were in the mail the next day.
A+ for how friendly they are on the phone and how fast they reacted to make things right.
The selection was great . It was so hard to find wheels that matched my bolt pattern that I liked. I found some on another site but after research of that company they had a F rating with the BBB. BB wheels With Their A rating made me feel more comfortable. I ordered my wheels and they were at my doorstep in 6 days . Thank you guys any future wheel purchases will be with BB Wheels!!!
I ordered a set of wheels that has to be customized drilled, got a phone call to be sure I wanted them because one I received them I couldn't return them. I appreciate them calling to let me know that. I ended up changing wheels and getting pre drilled wheels, they came in very fast, however one wheel was dented, so I called and they were great about emailing me a return label for that one and got another wheel headed my way. That second wheel came in and was scratched worse than the first one, so I called and let them know, again they very quickly emailed me a return label and got another wheel headed my way. The third wheel came in and it was perfect. They were very quick about getting my order right. Wasn't exactly the best first time experience, but they worked great with me about getting things fixed.
Customer support called to confirm my fitment, as my wheel bore was 107.95mm and their hubcentric ring was 108mm. The .05mm difference had no affect on fitment of the wheel itself.
However, I did have issues with my off-road Raceline wheels and wheel caps, as BB's hubcentric ring did not fit with the Raceline wheel cap installed. I put the BB hubcentric ring in my lathe to turn it down to fit inside the wheel cap, but it just doesn't work because of the Raceline wheel cap design. So I'm not able to use the rings with Raceline wheel caps. If I ran the BB rings without Raceline wheel caps, they would have fit great, but rather keep the wheel caps. Not BB's fault, just an odd application.
Overall, it was a pleasure doing business with BB Wheels and I'd recommend them for hubcentric rings, if your application can use them.
Excellent experience and service even though it seems like a dying trend with most companies. I saw that they are a family owned business and decided that it would be the best option. I was right! My wheels showed up the next day (not sure if that's normal). I called with questions and they answered them quickly. I will be back to outfit my other vehicles.
Easy to work with and great communication! One thing I didn’t understand is according to the tracking information the packages left MN., went to TX, and came to me here in WI. Very strange but great product and turnaround was a week.
Great product a reasonable prices. Found wheels cheap at another location after purchase but didn't know the company. This is my second set of wheels from BBWheels and I will buy my third from them as well.
BB Wheels was very professional and timely. The pugs that I wanted were potentially not a good fit for my truck and received a email about the concern. After resolving the issue, I received my wheels and correct lugs within the next week.
Really want to thank you guys for helping us with our new vehicle wheels!
It was an odd request as we are a new manufacturer, but you guys came through for us and hopefully you will put Mims Motors Corporation on your site as a new manufacturer!
We will be using you as a go to for after market wheels and tires in the future.