Terrible Experience - Avoid A-Tex Towing at All Costs
A-Tex Towing has been nothing short of a nightmare. They were entrusted to tow my 2013 Toyota Camry and the car was damaged in their custody. Not only did they damage the car during the towing process, but their response to concerns has been shockingly unprofessional and disrespectful.
The owners, Danny and Tito, have demonstrated a complete lack of accountability and responsibility for the damage caused to the vehicle. Despite providing photographic evidence of the condition before towing, they have chosen to avoid any responsibility and disregard any attempts to resolve the matter. Furthermore, after reaching out to Danny personally to let him know of the damage to the Toyota Camry, he deleted all messages within minutes of my posting - meaning he is complicit in the racket. I will attach the photos with time stamps before and after he deleted my messages. **As he has a pattern of deleting messages and images which implicate his company, please feel free to reach out to me directly and I will substantiate this claim.
Adding to the frustration, the office manager, Jessica, has been equally unhelpful and abrasive in her interactions. Her unwillingness to even consider addressing the damage speaks volumes about the company's ethics and customer service standards.
It's clear that A-Tex Towing values profit over integrity. Their dismissive and hostile attitude towards customers who have legitimate concerns showcases their true colors.
I urge anyone considering their services to think twice before getting involved with this company. The complete lack of professionalism, accountability, and common decency is a red flag that should not be ignored. There are plenty of other towing services out there that actually care about their customers and take responsibility for their actions.
Please save yourself the headache and financial burden. Do not choose A-Tex Towing for any towing needs, unless you're prepared for potential damages, unresponsiveness, and an overall terrible experience.
P.S. I understand that every business can receive mixed feedback. However, the unprofessional manner in which A-Tex Towing responds to negative reviews, using ALL CAPS and attacking dissatisfied customers, is deeply concerning. (Check Yelp and Google Reviews to see what I mean)
P.P.S. Notably, another reviewer had a similar experience of having their vehicle damaged in A-Tex Towing's custody. A-Tex sent a refund to the customer for the tow and then treated the customer as though their car was never towed. My interaction paralleled this pattern, with Jessica texting "I'm about to refund you." (text receipts available)
This highlights a disconcerting pattern of deceptive practices.
During interactions, I expected professionalism and accountability from A-Tex Towing, yet I was met with evasion and a refusal to acknowledge their role in the damage. Their handling of the situation raises serious doubts about their integrity and commitment to customer satisfaction.
To those seeking towing services, I strongly urge you to consider alternatives to A-Tex Towing. The recurring themes of unprofessionalism, deception, and lack of accountability in their operations are indicative of a business that falls far short of the standards customers deserve.
Attached photos:
1) Before and after tow- showing damage caused by A-Tex Towing
2) Reaching out to Danny (Owner of A-Tex), and subsequently his deleting of my messages.
3) Bonus: How A-Tex responds to their customers. Yikes. You've been warned.
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