AVOID THIS LOCATION AND THE ADVISOR JOSHUA BUMGARDN AT ALL COST!!!!! My older mother's minivan recently developed a burning oil smell which I, being a technician myself, found oil leaking down on the back of the engine onto the exhaust from the valve cover gasket. You can actually run you hand on the back of the motor and get a ton of oil on your fingers (Which I showed a service advisor). Not a little oil, we're talking fingers mostly covered.
Previously, the valve cover gaskets have been replaced FOUR TIMES, three of which were warranty replacements. (Why this location can't do that simple repair correctly is beyond me) My mother called me today saying AAA claimed the valve covers WERE NOT leaking, but another gasket on the valve covers. Here's the part that pissed me off, the repair was $900 AND required the valve covers to be replaced AGAIN, BUT OUT OF MY MOTHERS POCKET. It felt like a scam to avoid warrantying the part again.
The cherry on top though was the advisor, JOSHUA BUMGARDN. This entitled little brat has a serious, extremely unprofessional attitude problem. He was rude from the start, short with MY MOTHER AND I, incredibly disrespectful, and carried himself with an entitled attitude as though he was doing us some kind of favor by merely existing. Following the payment of the useless $75 diagnosis, there was no "thank you for you business" or "come back soon," HE TOOK THE PAYMENT AND JUST HUNG UP THE PHONE ON MY MOTHER. It's a shame the 14+ years of business and thousands of dollars working with this AAA all ends with this jack@$$ and his garbage attitude. If there's any brains left in the management at this location, Joshua will be making his way out the door with his belongings tomorrow.
In conclusion, this location is a scam and Joshua Bumgardn can go fck himself.
1 review 