Absolute Horrible Excuse For a Repair Shop
PLEASE READ - NOT JUST ANOTHER MAD CUSTOMER
Aero Auto's repair services are a complete nightmare. I made the mistake of entrusting them with my vehicle's repairs on December 28, 2022, and it has been an absolute disaster ever since. They recommended a full engine replacement and cooling system overhaul, which I reluctantly agreed to and paid a down payment of $6,190.00. Aero Auto promised completion by January 6, 2023, but they failed to deliver on time and took an extra seven days to complete the repairs, citing overheating issues to the extent they claimed to have never encountered before.
To make matters worse, the engine they installed started overheating due to head gasket failure on March 1, 2023, only 49 days after it was installed. When I brought the vehicle back to Aero Auto, they attempted to fix the engine but found that the intake hoses and fittings were leaking - the same old hoses they were supposed to replace during the initial repairs. They wasted a total of 9 days on this before telling me that they could not fix it and that it would be covered under the Mopar Warranty, which they should have taken care of in the first place. I had to tow my vehicle to Kearny Mesa CDJR Dealership on March 13, 2023, where I was told that Aero Auto's improper installation had voided the warranty and that I would have to foot the bill for their mistake.
I brought the vehicle back to Aero Auto for the third time on March 17, 2023, where they got a second new engine from Mopar and installed it. However, the new engine is now overheating, and they have spent a total of 31 days attempting to diagnose the issue. On April 17, 2023, they finally admitted that they could not repair it and advised me to take it back to Kearny Mesa CDJR Dealership.
Throughout this entire ordeal, I have paid Aero Auto almost $15,000 for repairs, rental cars, and tow expenses, but the owner, Tony Kaju, has refused to cover any of these costs. I am now out over $17,000, and my vehicle has been in repair for a total of 113 days, leaving my family high and dry. This is not just another angry customer ranting online - I have proof of everything that has happened and I am more than willing to share it with anyone who wants to see it. I implore you not to make the same mistake I did and avoid Aero Auto at all costs.
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