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Audiology Innovations

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97.56 Rating Score™
Of 119 ratings/reviews posted on 3 verified review sites, Audiology Innovations has an average rating of 4.96 stars. This earns a Rating Score™ of 97.56.

Audiology Innovations is a Top Rated Local® Hearing Clinic with two offices located in Calgary. Our services include everything from complete hearing evaluations and hearing aid consultations to custom earplugs and funding assistance. Our staff is passionate about changing people's lives, and we're proud to be a leading provider of hearing tests and assistive listening devices throughout Canada. For more educational resources or to schedule an appointment, contact us today.

Serving: Calgary, AB

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9 AM - 4 PM ▾

119 ratings/reviews posted on 3 verified review sites
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52 ratings & reviews posted
directly on Top Rated Local®


Quality * * * * * 5.0
Value * * * * * 4.8
Timeliness * * * * * 4.9
Experience * * * * * 5.0
Satisfaction * * * * * 5.0
OVERALL * * * * * 4.9
Showing 1-10 of 52 items.

1 review

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Dr. Scarff told me I needed to get a hearing aid for my right ear, I had no concerns because the hearing aid for my left ear worked well. However, I ended up having problems getting the right aid to work, I was feeling rather frustrated. If this hearing aid had been the first one, I would have been reluctant to consider another. However, with the help and support of Dr. Scarff and Eleese, I persevered and now everything is working well. They were very understanding of my problem and made various suggestions to help. One feature I enjoy is the ComPilot that helps me regulate the settings of the aids in challenging situations. Also, my aids are paired with my computer and phone so I am able to listen to podcasts and music through them. Dr. Scarff and staff were very helpful and knowledgeable in solving my problems.

Reply from business

Hello Rossanne, Thank you very much for writing your review and sharing your ups and downs with hearing aids. I think it is so important for potential patients to know that adapting to hearing aids can sometimes be a challenge, and that we are there to guide them through it. We will always make suggestions of what will work best for you and your particular situation. Sometimes it does take a bit of time and perseverance so thank you for being patient. Glad to hear that you are using your options for different listening situations and that you are enjoying using them for listening to music and podcasts. I am grateful that our entire team has been here to support you through your experience. Regards, Dr. Scarff and the team at Audiology Innovations

1 review

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Great service and attention to detail about my hearing aids

Reply from business

Hi Fred, Thank you for your positive comments about our team's detailed approach to your care and instructing you on your hearing aids. We realize there is a lot to learn in the process of adapting to and learning about your system. We want to be sure you get the most out of your hearing now and in the future, so we will provide you with continued follow up care to do so. Best regards, Dr. Scarff and the team at Audiology Innovations

1 review

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Thank you for the time Dr. Scarf! I feel a lot better about managing my hearing now and staying in front of my hearing loss.

Reply from business

Dear Gillian, It was my pleasure to meet with you to explain why you are noticing certain challenges in specific listening environments. I really enjoy taking the time to educate my patients, discussing strategies to get ahead of your hearing loss in your case, which should improve your hearing function in the short term. We will certainly be available to help you with devices at the point that we think they could help. Regards, Dr. Scarff and the team at Audiology Innovations

1 review

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Dr Scarff presented to a group of 75 seniors. Very well received. Good tips on communicating with someone with hearing loss. Great info on correlation with brain function. If anything too muchi nformation. The research became repetitive.

Reply from business

Hi Jill. Thank you for your feedback about my presentation to the Calgary Association of Lifelong Learners. I was grateful for the opportunity to share current research findings as your group, much like others, was very interested in accurate information about hearing loss and hearing aids, as opposed to marketing and advertising. There is a lot of new information in the area of brain research and, so I can certainly provide it in a more succinct format for next time. Thanks for the comments. Dr. Scarff

1 review

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I found that all of the staff were friendly, knowledgeable, helpful, and perceptive. All of my questions were answered clearly and they were able to ensure that I understood their explanations. I happily endorse their products and service, and recommend them without reservation.

Reply from business

Dear Jim, It was our pleasure to answer your questions and guide you on your hearing care journey. I know you previously worked with Eleese and enjoyed her exceptional efforts, and I'm happy to say that now I know you and your wife now as well and am proud that I also provided what you hoped for in your follow up care. I'm so happy you are asking questions and that you find our explanations easy to understand. As a team, we've taken the time to learn as much as we can in our area of hearing care as well as collaborating with our healthcare partners so that we can offer you the best most up to date information. And of course we really enjoy seeing our patients like you over the years so that we can continue to offer you support with your hearing care needs.

1 review

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I have had my hearing aids from Audiology Innovations for 3 years and they have changed my life. It is a pleasure dealing with Dr. Scarff and her staff, they are pleasant helpful and efficient. I wear them all the time other than sleeping and find them very effective. I no longer speak as loud and I get more of the conversations. I can hear the TV at a much lower level and I can now hear the clicker signal lights when I am driving. My wife is very happen with them as well Thanks Dr. Scarff and your crew.

Reply from business

Thank you Bob for taking the time to share your experience about your hearing care with us and your hearing aids in your daily life. We try our best to be helpful and efficient since we aim to treat our clients the way they want to be treated. I'm glad that you (and your wife :) ) are happy that you are more aware of your surroundings and getting more our of conversations. That's so rewarding to hear! Dr. Scarff and the team

1 review

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My mother received a recommendation to Dr Scarff’s office from a friend, and we both made an appointment. During my appointment Dr Scarff put me at ease, taking tome to explain the testing process and it’s results. My appointment was first, and though my results confirmed I doc not need hearing support, knowing my mother’s appointment is to follow, Dr. Scarff gave me a sense of my mother’s testing process and needs, and put my mind at ease, so I was able to support my mum. I am grateful for how easy and comfortable the rapport with Dr Scarff was right away.

Reply from business

Hello Kathryn, Thank you for sharing your experience with our clinic. I'm so glad you experienced our approach to hearing care. Our goals are to build trust by doing what's right for each patient (providing education and information about hearing health to you since you currently do not require hearing support), and treating our clients how they want to be treated, in a professional but comfortable and unhurried manner. Looking forward to meeting your mother. Dr. Scarff and the team at Audiology Innovations.

1 review

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When I first got hearing aids 6 years ago, I thought my hearing loss wasn't that noticeable to others. But my two granddaughters noticed right away - they told their mother "grandma can hear us now!" I had no idea they knew. Two weeks ago I got new hearing aids, the technology has changed so much it's amazing. They have a program setting for restaurant background noise which helps so much. And now I can still hear my husband when he turns away from me, even if he's five feet away. I feel confident knowing that I am not missing things or asking people to repeat.

Reply from business

Dear Margaret, I'm very happy that you are hearing so much better with your new hearing aids. Both Eleese and I worked on optimizing these new hearing aids for your active and social lifestyle. Thank you for taking the time to share your experiences with us to let us know all the improvements that you are noticing. Hearing aids have improved a great deal even in the past few years, and I'm grateful that you have the opportunity to experience this for yourself. I'm also happy to know that you have been hearing your granddaughters better ever since we've been working together. What a gift! Dr. Scarff and the team at Audiology Innovations.

1 review

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Dr. Scarff and her office team were incredibly friendly and helpful! Dr. Scarff was very helpful with solving an ear plug dilemma I was having, taking into account what I would and wouldn’t get out of them. I was very impressed with her service when she didn’t try to convince me to buy into something I didn’t need, and at the same time gave me some tools And instruction for ear care. I would absolutely use her service again for myself and my family!

Reply from business

Dear Adele, Thanks for taking time out of your day to share your experience about our office team. I'm glad you feel you received some helpful tools from me to improve your ear situation and feel that we offered you a trustworthy opinion. I'm grateful for my entire team and glad you also experienced their positive and friendly care. Regards, Dr. Scarff and the team at Audiology Innovations.

1 review

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I continue to be impressed by the professional and personal attitude of the staff and especially by Dr. Scarff. She explained in detail what she was planning to do and gave helpful suggestions on how to get the best performance from my hearing aids.

Reply from business

Dear Nick, Thank you for taking the time to share your experience about our clinic. We are grateful to have the opportunity to work with you and I think that comes across in our positive and eager attitude to always try to improve things for you and our patients just a little bit more... We continue to be here to offer you leading edge hearing care in future. Regards, Dr. Scarff and the team.