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Audiology Innovations

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97.56  Rating Score
Of 126 ratings/reviews posted on 3 verified review sites, Audiology Innovations has an average rating of 4.96 stars. This earns a Rating Score™ of 97.56.

Audiology Innovations is a Top Rated Local® Hearing Clinic with two offices located in Calgary. Our services include everything from complete hearing evaluations and hearing aid consultations to custom earplugs and funding assistance. Our staff is passionate about changing people's lives, and we're proud to be a leading provider of hearing tests and assistive listening devices throughout Canada. For more educational resources or to schedule an appointment, contact us today.

Serving: Calgary, AB

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9 AM - 4 PM ▾

126 ratings/reviews posted on 3 verified review sites
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56 ratings & reviews posted
directly on Top Rated Local®


Quality * * * * * 5.0
Value * * * * * 4.8
Timeliness * * * * * 4.9
Experience * * * * * 5.0
Satisfaction * * * * * 5.0
OVERALL * * * * * 4.9
Showing 1-10 of 56 items.

1 review

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I recently delivered my wife to her annual appointment for a hearing test, selection of new aids & fittings at Dr. Scarff's Mission office. I knew immediately upon my arrival to pick her up that her appointment had been very successful as I heard the excitement & pleasure in her voice while she was finalizing the details with Rebecca at the front reception. This is our second hearing aid experience with Dr. Scarff & in both cases she & her staff have made us feel confident in their professionalism, product knowledge & all of the elements they provide to make their practice so successful. Thank you!

1 review

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When I needed to get a hearing aid, I took a long hard search on where to get it. I had a final choice of whether to do it online or through Audiology Innovations. When I went for my hearing tests I found the staff to be very customer oriented. They provided a high level of service. Even though I could buy them online for less, I decided this was the best choice. They took special interest in my needs and made sure I was completely satisfied. Service is very important to me. I look forward to continuing my relationship with them.

1 review

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All the staff are friendly, proficient. Willing to accept emergency situations without appointment where feasible. Dr. Scarff is willing to patiently devote all time necessary for testing, explaining and demonstrating. Does not leave clients with feeling they are being rushed due to another client waiting. Dr. Scarff is up to date on all new existing and projected upgrades in hearing aid equipment and technology. Leaves client with peace of mind and confidence they are getting very best available in all categories including product, education and service. Also Office environment very relaxed and professional.

1 review

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My parents both saw Dr. Scarff to have their hearing tested and for subsequent hearing aid recommendations. They both raved about the service, and how professional and helpful she was. They said she was very friendly and always willing to answer all their questions. Since I live across the country, I am not able to help them out with appointments like this, so it was nice to hear that they had such a positive experience. Thanks!!

1 review

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Dr. Scarff told me I needed to get a hearing aid for my right ear, I had no concerns because the hearing aid for my left ear worked well. However, I ended up having problems getting the right aid to work, I was feeling rather frustrated. If this hearing aid had been the first one, I would have been reluctant to consider another. However, with the help and support of Dr. Scarff and Eleese, I persevered and now everything is working well. They were very understanding of my problem and made various suggestions to help. One feature I enjoy is the ComPilot that helps me regulate the settings of the aids in challenging situations. Also, my aids are paired with my computer and phone so I am able to listen to podcasts and music through them. Dr. Scarff and staff were very helpful and knowledgeable in solving my problems.

Reply from business

Hello Rossanne, Thank you very much for writing your review and sharing your ups and downs with hearing aids. I think it is so important for potential patients to know that adapting to hearing aids can sometimes be a challenge, and that we are there to guide them through it. We will always make suggestions of what will work best for you and your particular situation. Sometimes it does take a bit of time and perseverance so thank you for being patient. Glad to hear that you are using your options for different listening situations and that you are enjoying using them for listening to music and podcasts. I am grateful that our entire team has been here to support you through your experience. Regards, Dr. Scarff and the team at Audiology Innovations

1 review

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Great service and attention to detail about my hearing aids

Reply from business

Hi Fred, Thank you for your positive comments about our team's detailed approach to your care and instructing you on your hearing aids. We realize there is a lot to learn in the process of adapting to and learning about your system. We want to be sure you get the most out of your hearing now and in the future, so we will provide you with continued follow up care to do so. Best regards, Dr. Scarff and the team at Audiology Innovations

1 review

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Thank you for the time Dr. Scarf! I feel a lot better about managing my hearing now and staying in front of my hearing loss.

Reply from business

Dear Gillian, It was my pleasure to meet with you to explain why you are noticing certain challenges in specific listening environments. I really enjoy taking the time to educate my patients, discussing strategies to get ahead of your hearing loss in your case, which should improve your hearing function in the short term. We will certainly be available to help you with devices at the point that we think they could help. Regards, Dr. Scarff and the team at Audiology Innovations

1 review

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Dr Scarff presented to a group of 75 seniors. Very well received. Good tips on communicating with someone with hearing loss. Great info on correlation with brain function. If anything too muchi nformation. The research became repetitive.

Reply from business

Hi Jill. Thank you for your feedback about my presentation to the Calgary Association of Lifelong Learners. I was grateful for the opportunity to share current research findings as your group, much like others, was very interested in accurate information about hearing loss and hearing aids, as opposed to marketing and advertising. There is a lot of new information in the area of brain research and, so I can certainly provide it in a more succinct format for next time. Thanks for the comments. Dr. Scarff

1 review

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I found that all of the staff were friendly, knowledgeable, helpful, and perceptive. All of my questions were answered clearly and they were able to ensure that I understood their explanations. I happily endorse their products and service, and recommend them without reservation.

Reply from business

Dear Jim, It was our pleasure to answer your questions and guide you on your hearing care journey. I know you previously worked with Eleese and enjoyed her exceptional efforts, and I'm happy to say that now I know you and your wife now as well and am proud that I also provided what you hoped for in your follow up care. I'm so happy you are asking questions and that you find our explanations easy to understand. As a team, we've taken the time to learn as much as we can in our area of hearing care as well as collaborating with our healthcare partners so that we can offer you the best most up to date information. And of course we really enjoy seeing our patients like you over the years so that we can continue to offer you support with your hearing care needs.

1 review

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I have had my hearing aids from Audiology Innovations for 3 years and they have changed my life. It is a pleasure dealing with Dr. Scarff and her staff, they are pleasant helpful and efficient. I wear them all the time other than sleeping and find them very effective. I no longer speak as loud and I get more of the conversations. I can hear the TV at a much lower level and I can now hear the clicker signal lights when I am driving. My wife is very happen with them as well Thanks Dr. Scarff and your crew.

Reply from business

Thank you Bob for taking the time to share your experience about your hearing care with us and your hearing aids in your daily life. We try our best to be helpful and efficient since we aim to treat our clients the way they want to be treated. I'm glad that you (and your wife :) ) are happy that you are more aware of your surroundings and getting more our of conversations. That's so rewarding to hear! Dr. Scarff and the team