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Audiology Innovations

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97.59  Rating Score
9AM - 4PM ▾

Of 151 ratings posted on 3 verified review sites, Audiology Innovations has an average rating of 4.96 stars. This earns a Rating Score™ of 97.59.

Audiology Innovations is a Top Rated Local® Hearing Clinic with two offices located in Calgary. Our services include everything from complete hearing evaluations and hearing aid consultations to custom earplugs and funding assistance. Our staff is passionate about changing people's lives, and we're proud to be a leading provider of hearing tests and assistive listening devices throughout Canada. For more educational resources or to schedule an appointment, contact us today.

Serving: Calgary, AB


4.96 avg / 151 ratings on 3 verified review sites
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62 ratings & reviews posted directly on Top Rated Local®

Quality
5.0
Value
4.8
Timeliness
4.9
Experience
5.0
Satisfaction
5.0
OVERALL
4.9
Showing 1-10 of 62 items.

1 review

Visits to Audiology Innovations are much nicer than going to a medical appointment. You are greeted by your first name and enjoy a friendly conversation with Rebecca and then with your audiologist (Carrie for my visits). Your visits are never rushed, your hearing aids are professionally adjusted and cleaned and all your questions are answered in an informal friendly atmosphere nothing like the rushed visits you might expect at a medical doctor's office. You are being helped by a professional, highly trained and knowledgable team that is informed of the latest hearing technology and devices and they take the time to make sure you are satisfied. Yes you could pay less at a big box store but you won't get the important follow up service and instruction you need. All in all I give Audiology Innovations 5 out of 5 in all categories.

1 review

Verified
It is great to have the office and good personnel in the Westhills area therefore not having to go downtown.

Reply from business

Dear Bob & Marilese, Thank you for taking the time to write a review. We are glad that our Glenbrook location is more convenient for you and many of our other patients coming all the way from Canmore or Banff to see us. Many of our patients like how convenient it is to outer parts of the city. They also appreciate the easy parking. We picked the location to be convenient for our patients like you. Our staff at Glenbrook are excellent and I'm proud that met your expectations there to help keep your hearing on track. Thanks again! Dr. Scarff and the team at Audiology Innovations.

1 review

Verified
Getting your husband in to see Carrie is a game changer! My husband complained that I liked dinner music played so softly that it may as well not be played at all. Even more worrisome my husband couldn’t hear the cars driving up behind us as we walked. When he finally got his hearing aids he loved hearing the birds singing again. Carrie & her team are up on all the latest hearing aid technology. Best of all they are warm and welcoming to everyone & fast are fast & efficient on servicing your hearing aids needs.

Reply from business

Dear Eileen, It is always a pleasure to see Miles when he is here. The whole team really enjoys seeing him. I am glad that he is hearing the things that matter to him better, like the birds and dinner music, and that he is safer when walking since you guys are so active. We treat our patients warmly and try to meet their needs efficiently because that's how they want to be treated. Thank you for taking the time to write a review of our team. Dr. Carrie Scarff and the team at Audiology Innovations.

1 review

Verified
Dr. Scarff was great. She explained things to me thoroughly making sure I understood everything. Her office is modern and and staff were friendly. Best of all, she was on time!

Reply from business

Thank you Jesse for taking the time to write a review about our clinic and your experience with our team! We enjoy educating our patients in a way that makes sense to them, so I'm glad you feel you understand what we provided to you to help you preserve and protect your ears for the future. Best regards,.Dr. Scarff and the team at Audiology Innovations.

1 review

Verified
My husband and I are extremely grateful for the friendly, knowledgeable, understanding and professional care and service that the staff at Audiology Innovations has provided for our family for several years. They are EXCEPTIONAL! We are very appreciative of the positive and significant improvement in my husband’s hearing ability with his latest pair of hearing aides - especially in a noisy environment. The latest technology is AMAZING! I was not aware that I have a mild hearing loss. I learned this, when I recently decided to have a hearing examination, with Audiology Innovations. Dr. Carrie Scarf was very helpful with providing me with information on how to continue to protect my auditory system from further damage and explained the recent research that shows how important it is to use hearing devices when needed to minimizing cognitive deficits as we age. We want our hearing to stay as healthy as possible with the expert care and advice that Audiology Innovations provides.

Reply from business

Dear Beverly, Thank you for taking the time to share your gratitude about how our team helped both you and your husband understand and manage your hearing losses. We treat our patients how they want to be treated, bynot only make recommendations to help them in easy listening situations, but to make the best use of new technology to help them hear better in noisy places too! Glad that this is helping your husband. Let's keep on top of your hearing as well. Best regards, Dr. Scarff and the team at Audiology Innovations.

1 review

Verified
Great clinic! Very informative!

Reply from business

Thank you Carolyn for coming in for your hearing evaluation. We were glad we could share some hearing health education with you. Dr. Scarff and the team at Audiology Innovations

1 review

I recently delivered my wife to her annual appointment for a hearing test, selection of new aids & fittings at Dr. Scarff's Mission office. I knew immediately upon my arrival to pick her up that her appointment had been very successful as I heard the excitement & pleasure in her voice while she was finalizing the details with Rebecca at the front reception. This is our second hearing aid experience with Dr. Scarff & in both cases she & her staff have made us feel confident in their professionalism, product knowledge & all of the elements they provide to make their practice so successful. Thank you!

Reply from business

Thank you Steve for sharing your thoughtful comments about your wife's experience with us over the past several years. We are so grateful to have her as our patient as we have each learned a lot from her from her hearing journey and work in the hearing education industry over many years. We will keep working hard to be able to provide what is best in the field for her particular hearing loss. Thank you! Dr. Scarff and the team at Audiology Innovations.

1 review

When I needed to get a hearing aid, I took a long hard search on where to get it. I had a final choice of whether to do it online or through Audiology Innovations. When I went for my hearing tests I found the staff to be very customer oriented. They provided a high level of service. Even though I could buy them online for less, I decided this was the best choice. They took special interest in my needs and made sure I was completely satisfied. Service is very important to me. I look forward to continuing my relationship with them.

Reply from business

Thank you Lance for sharing your experiences with us. We look forward to continuing the relationship with you as you move forward with your hearing loss and hearing aids. I'm also glad that you've experienced supportive staff at both of our current locations. Feel free to work with our team at either location-Elan and Cindy at our Glenbrook clinic, myself and our clinicians at our Mission location. Each one of our team members will continue to work with you to ensure we get what works best for you. Regards, Dr. Scarff and the Team. Enjoy your better hearing!

1 review

All the staff are friendly, proficient. Willing to accept emergency situations without appointment where feasible. Dr. Scarff is willing to patiently devote all time necessary for testing, explaining and demonstrating. Does not leave clients with feeling they are being rushed due to another client waiting. Dr. Scarff is up to date on all new existing and projected upgrades in hearing aid equipment and technology. Leaves client with peace of mind and confidence they are getting very best available in all categories including product, education and service. Also Office environment very relaxed and professional.

1 review

My parents both saw Dr. Scarff to have their hearing tested and for subsequent hearing aid recommendations. They both raved about the service, and how professional and helpful she was. They said she was very friendly and always willing to answer all their questions. Since I live across the country, I am not able to help them out with appointments like this, so it was nice to hear that they had such a positive experience. Thanks!!