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Audiology Innovations

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97.55  Rating Score
Hours ▾

Of 132 ratings posted on 3 verified review sites, Audiology Innovations has an average rating of 4.96 stars. This earns a Rating Score™ of 97.55.

Audiology Innovations is a Top Rated Local® Hearing Clinic with two offices located in Calgary. Our services include everything from complete hearing evaluations and hearing aid consultations to custom earplugs and funding assistance. Our staff is passionate about changing people's lives, and we're proud to be a leading provider of hearing tests and assistive listening devices throughout Canada. For more educational resources or to schedule an appointment, contact us today.

Serving: Calgary, AB


4.96 avg / 132 ratings on 3 verified review sites
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59 ratings & reviews posted directly on Top Rated Local®

Quality
5.0
Value
4.8
Timeliness
4.9
Experience
5.0
Satisfaction
5.0
OVERALL
4.9
Showing 1-10 of 59 items.

1 review

Verified
Dr. Scarff was great. She explained things to me thoroughly making sure I understood everything. Her office is modern and and staff were friendly. Best of all, she was on time!

Reply from business

Thank you Jesse for taking the time to write a review about our clinic and your experience with our team! We enjoy educating our patients in a way that makes sense to them, so I'm glad you feel you understand what we provided to you to help you preserve and protect your ears for the future. Best regards,.Dr. Scarff and the team at Audiology Innovations.

1 review

Verified
My husband and I are extremely grateful for the friendly, knowledgeable, understanding and professional care and service that the staff at Audiology Innovations has provided for our family for several years. They are EXCEPTIONAL! We are very appreciative of the positive and significant improvement in my husband’s hearing ability with his latest pair of hearing aides - especially in a noisy environment. The latest technology is AMAZING! I was not aware that I have a mild hearing loss. I learned this, when I recently decided to have a hearing examination, with Audiology Innovations. Dr. Carrie Scarf was very helpful with providing me with information on how to continue to protect my auditory system from further damage and explained the recent research that shows how important it is to use hearing devices when needed to minimizing cognitive deficits as we age. We want our hearing to stay as healthy as possible with the expert care and advice that Audiology Innovations provides.

Reply from business

Dear Beverly, Thank you for taking the time to share your gratitude about how our team helped both you and your husband understand and manage your hearing losses. We treat our patients how they want to be treated, bynot only make recommendations to help them in easy listening situations, but to make the best use of new technology to help them hear better in noisy places too! Glad that this is helping your husband. Let's keep on top of your hearing as well. Best regards, Dr. Scarff and the team at Audiology Innovations.

1 review

Verified
Great clinic! Very informative!

Reply from business

Thank you Carolyn for coming in for your hearing evaluation. We were glad we could share some hearing health education with you. Dr. Scarff and the team at Audiology Innovations

1 review

I recently delivered my wife to her annual appointment for a hearing test, selection of new aids & fittings at Dr. Scarff's Mission office. I knew immediately upon my arrival to pick her up that her appointment had been very successful as I heard the excitement & pleasure in her voice while she was finalizing the details with Rebecca at the front reception. This is our second hearing aid experience with Dr. Scarff & in both cases she & her staff have made us feel confident in their professionalism, product knowledge & all of the elements they provide to make their practice so successful. Thank you!

Reply from business

Thank you Steve for sharing your thoughtful comments about your wife's experience with us over the past several years. We are so grateful to have her as our patient as we have each learned a lot from her from her hearing journey and work in the hearing education industry over many years. We will keep working hard to be able to provide what is best in the field for her particular hearing loss. Thank you! Dr. Scarff and the team at Audiology Innovations.

1 review

When I needed to get a hearing aid, I took a long hard search on where to get it. I had a final choice of whether to do it online or through Audiology Innovations. When I went for my hearing tests I found the staff to be very customer oriented. They provided a high level of service. Even though I could buy them online for less, I decided this was the best choice. They took special interest in my needs and made sure I was completely satisfied. Service is very important to me. I look forward to continuing my relationship with them.

Reply from business

Thank you Lance for sharing your experiences with us. We look forward to continuing the relationship with you as you move forward with your hearing loss and hearing aids. I'm also glad that you've experienced supportive staff at both of our current locations. Feel free to work with our team at either location-Elan and Cindy at our Glenbrook clinic, myself and our clinicians at our Mission location. Each one of our team members will continue to work with you to ensure we get what works best for you. Regards, Dr. Scarff and the Team. Enjoy your better hearing!

1 review

All the staff are friendly, proficient. Willing to accept emergency situations without appointment where feasible. Dr. Scarff is willing to patiently devote all time necessary for testing, explaining and demonstrating. Does not leave clients with feeling they are being rushed due to another client waiting. Dr. Scarff is up to date on all new existing and projected upgrades in hearing aid equipment and technology. Leaves client with peace of mind and confidence they are getting very best available in all categories including product, education and service. Also Office environment very relaxed and professional.

1 review

My parents both saw Dr. Scarff to have their hearing tested and for subsequent hearing aid recommendations. They both raved about the service, and how professional and helpful she was. They said she was very friendly and always willing to answer all their questions. Since I live across the country, I am not able to help them out with appointments like this, so it was nice to hear that they had such a positive experience. Thanks!!

1 review

Dr. Scarff told me I needed to get a hearing aid for my right ear, I had no concerns because the hearing aid for my left ear worked well. However, I ended up having problems getting the right aid to work, I was feeling rather frustrated. If this hearing aid had been the first one, I would have been reluctant to consider another. However, with the help and support of Dr. Scarff and Eleese, I persevered and now everything is working well. They were very understanding of my problem and made various suggestions to help. One feature I enjoy is the ComPilot that helps me regulate the settings of the aids in challenging situations. Also, my aids are paired with my computer and phone so I am able to listen to podcasts and music through them. Dr. Scarff and staff were very helpful and knowledgeable in solving my problems.

Reply from business

Hello Rossanne, Thank you very much for writing your review and sharing your ups and downs with hearing aids. I think it is so important for potential patients to know that adapting to hearing aids can sometimes be a challenge, and that we are there to guide them through it. We will always make suggestions of what will work best for you and your particular situation. Sometimes it does take a bit of time and perseverance so thank you for being patient. Glad to hear that you are using your options for different listening situations and that you are enjoying using them for listening to music and podcasts. I am grateful that our entire team has been here to support you through your experience. Regards, Dr. Scarff and the team at Audiology Innovations

1 review

Great service and attention to detail about my hearing aids

Reply from business

Hi Fred, Thank you for your positive comments about our team's detailed approach to your care and instructing you on your hearing aids. We realize there is a lot to learn in the process of adapting to and learning about your system. We want to be sure you get the most out of your hearing now and in the future, so we will provide you with continued follow up care to do so. Best regards, Dr. Scarff and the team at Audiology Innovations

1 review

Thank you for the time Dr. Scarf! I feel a lot better about managing my hearing now and staying in front of my hearing loss.

Reply from business

Dear Gillian, It was my pleasure to meet with you to explain why you are noticing certain challenges in specific listening environments. I really enjoy taking the time to educate my patients, discussing strategies to get ahead of your hearing loss in your case, which should improve your hearing function in the short term. We will certainly be available to help you with devices at the point that we think they could help. Regards, Dr. Scarff and the team at Audiology Innovations