Don't hire Austex Sprinklers. This issue began last fall, but I wanted to wait until the conclusion of my court case. Now that it was decided in my favor, I thought I'd let you know.
Last fall, I hired Austex Sprinklers to install a new sprinkler system in my yard. In the process, they severed my cable line and my backyard lighting system. They paid for the lighting system to be repaired; the cable company fixed that line for free.
Some weeks later, we found that water was gushing from the sprinkler box area (we live on an incline, so we didn't notice for a while that the water was streaming downhill.). A plumber came out and found that it was the main water line and said it looked like it was cut when the sprinkler system was installed bc the lines are about an inch apart.
Austex protested, but paid the plumbing bill. They would not pay the water overage amount, which was substantial even after the city gave us some mitigation credit. (Austex did offer me credit toward future projects, but I had no interest in having them work on anything again.)
So the court settled in our favor and that matter was dealt with.
In other news, the drip lines Austex put in also don't work properly. I timed them - it took five hours to drip enough water to reach the plants with any efficacy. I am replacing all those lines.
In the meantime, the driplines blow apart every time they are turned on. Also, we had another high water bill, so, we had Bluebird Irrigation come out last month to determine why. He told us that the irrigation system was not on a pressure regulator. As a result, the heads were getting 90 psi and they should've been getting more like 45 psi, or even 30 for some heads. So now we will pay approximately $500 to put regulators on every sprinkler head so they work properly. This is also why the soaker hoses blew apart when we turned them on.
Just a warning that this company's work for us was horrible and their dealings with us more than unpleasant.
BTW: Please note that when I posted this on Yelp, Owner Phil Thompson responded that we did not win the judgement:
6/1/2021
Hi Laura,
We were expecting this retaliatory review once you lost your civil suit against us. I suspect that the public, much like the judge in our case, will see through the facade and understand that your actions against us were unfounded. Unfortunately, the feeling is mutual regarding the unpleasant nature of our dealings with you as your plot to defraud my company began to take shape.
With Kind Regards,
Phil Thompson
Well, I can't post the judgement image here, but it was decided March 17, 2021 in our favor by Justice of the Peace Pamela Lancaster, Pct 2. CAUSE NO. J2-CV-20-003440. We were awarded $433 plus court costs. So the owner is a liar as well.
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