Well as I indicated to the school's director, I'm disappointed in their customer service. I have to assume that Lizzy was having a bad week because who dismisses a customer for simply asking for information on the cost of the dance classes at their studio? Please note, that this information was not readily available on the school's website from what I could see at the time. I sent an email to the studio letting them know that my daughter is interested in enrolling in ballet and asked if they could let me know the costs. I received an email back simply saying to register online...no response to my request to know the prices. I responded back and said that I can't seem to find the prices on their website and asked if someone could either send it to me via email or point me to where I can find it on their site. I didn't hear anything back. I understand that some businesses don't post prices on their website because they don't want to let their competition know their rates. So I gave them that benefit of the doubt. I went ahead and registered my daughter in good faith because I have other kids that danced with the school over 5 years ago which gave me somewhat of a ballpark idea of what the expenses could amount to. Within the registration process, I mentioned my disappointment in their customer service since I never got a response on my question on the prices. Maybe that bothered the director because to my surprise and dismay, I received an email from her saying that she's sorry for my disappointment and wished me luck finding a more suitable studio. How petty of Lizzy to reject my daughter's registration because I asked about prices and expressed disappointment with the school's lack of response in providing that information after being asked multiple times. I call that constructive feedback. I wasn't rude about it at all. I still proceeded with the registration so obviously it wasn't that big of a deal. I saw it as an opportunity for the studio to correct the issue and provide the information. To say that I was stunned by the school's response is an understatement. What parent wouldn't want to know pricing information before paying a registration fee? Whoever is reading this is probably saying oh there must be some history there. I assure you, there is not. I'm almost certain that they don't remember my family because it was years ago that we had kids in their program. We obviously thought high enough of the school to return with our youngest even though there are other studios in the area to choose from that are probably less expensive (might I add). We considered Barfield first because we had history with them. We had no issues in the past to make them not want to do business with us in the future (no confrontations and no financial issues). This is a sincere review on a school that seems to have fallen off the wagon with their people skills (maybe it's due to the pandemic). If you're looking for a warm, friendly, and inviting atmosphere, look elsewhere, because clearly you won't find it here. To turn away a returning customer who had no issues with you in the past, and is trying to give you more business is a slap in the face. I can't even put my mind around this experience. Shame on Barfield School of Dance!
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