Top Rated Local® is pleased to announce that Classic Remodeling & Construction is a 2019 award winner for home contractors in South Carolina!
For all of your remodeling and construction needs in Johns Island, there’s no better company to turn to than Classic Remodeling & Construction.
Classic Remodeling & Construction has received dozens of reviews on three verified sites with an average rating of 4.88 stars, earning them a stellar Rating Score™ of 94.75 and a 2019 Top Rated Local award for ranking among the top 10 home contractors in all of South Carolina!
Here’s just one of their many five-star reviews:
“Classic is amazing. We chose them because of the amazing design work, the ease of selection and consulting on making our home renovation choices, and the offered warranty. Our project began the day it was supposed to; we had a project manager on site every day and never had to chase subs or call for details — it was an incredibly customer-service-oriented experience. Our project was finished a week ahead of schedule. We couldn’t be happier with the work, and we will use Classic for all of our construction work going forward.” – Dan S.
Not Your Average Remodeling and Construction Company
We wanted to learn a little more about Classic Remodeling & Construction and its impressive online reputation, so we talked with Marketing Director Autumn Callahan, General Manager Kim Williams and Bob Fleming, the owner of Classic.
The first question we had for Autumn, Kim and Bob was what sets Classic Remodeling & Construction apart from their competition in South Carolina. Here’s their response:
“Classic Remodeling has been in business for 30 years in the Charleston area. Over the course of those 30 years, we have worked to develop and refine processes that make the remodeling experience as easy and stress-free as possible for our clients. As a design-build firm, we are able to guide the client through design and selections straight to construction. Our design department goes to a level of detail not always found in the construction industry, providing detailed plans that show how finish materials intersect and lifelike renderings so the client can really see the renovation. Having designers and project craftsmen/carpenters who are all part of the same team allows for greater communication throughout the project and a more satisfying experience for the homeowner.“
We also wanted to know what their mission is at Classic Remodeling & Construction and how they work to make the world a better place. Here’s what Autumn, Kim and Bob had to say:
“Our goal is to deliver a high-quality project in a seamless manner to our clients. Whether we’re making a living space more functional for a busy family or making a home more safe and accessible, we enjoy the challenge of finding the best way to update a home so that it better meets the clients expectations and lifestyle.”
Building Success Through Customer Service and Client Satisfaction
Autumn, Kim and Bob credit Classic Remodeling & Construction’s strong online reputation to their commitment to customer service and client satisfaction:
“The majority of our business comes from repeat clients and client referrals. As a result, our company places a strong emphasis on customer service and client satisfaction throughout the renovation process. We have regular check-ins and survey all projects — some at multiple points throughout the project — to gauge how the client is feeling, and adjust accordingly if necessary. By building strong relationships with our clients over the course of their home renovation, we create evangelists for our company who are happy to share their experiences on various online platforms. We frequently reach out to clients directly to ask them if they would be willing to review us online, and we consistently remind our social media and newsletter followers of the opportunities available to them to provide online feedback to others who may be interested in our services.”
When asked how Classic Remodeling & Construction has gotten their name out there outside of building a powerful online reputation, Autumn, Kim and Bob told us:
“We have a number of ways to keep in touch with past clients, as well as to reach out to new prospects. We advertise in various home magazines, as well as some niche neighborhood publications, and we maintain and frequently post to Facebook, Instagram and Twitter. We also send out a monthly newsletter to both past clients and prospects. Our biggest event of the year is a client appreciation party and oyster roast, which allows us to keep in contact with our clients and meet some of their friends.”
There are so many business owners out there looking to grow their business and build the kind of online reputation that Classic Remodeling & Construction has. Here’s the expert advice Autumn, Kim and Bob have for those business owners:
“Customer service and client satisfaction are key! If your clients have a good experience working with you, they are generally more than happy to provide online reviews of your business. It’s also important to ask for reviews on a regular basis.”
Congratulations to the team at Classic Remodeling & Construction for being a 2019 Top Rated Local award winner, and thank you so much, Autumn, Kim and Bob, for taking the time to speak with us!
We highly recommend working with the experts at Classic Remodeling & Construction in Johns Island. Visit their website today!
