Texas’ Top Rated Local® Photographers Award Winner: Natural Expressions Inc

Top Rated Local® is pleased to announce that Natural Expressions Inc is a 2018 award winner for photographers in Texas!

Whether you’re looking for a great photographer for wedding photos, senior portraits or anything else, look no further than Natural Expressions Inc in Houston.

Natural Expressions Inc has received dozens of reviews from their happy clients with an average rating of 4.99 stars, earning them an incredible Rating Score™ of 99.88 and two Top Rated Local awards for 2018 — one for being ranked among the top 100 business in Texas and one for being ranked among the top 10 photographers in Texas!

Here’s just one of their many five-star reviews:

“Dan and Christine are amazing photographers. Both are professional, very friendly, easy to work with and creative. Natural Expressions has taken photos of my kids since they were babies, and I have always had good results. I referred them for a friend’s wedding, and the photos were great. They definitely know how to capture the moment.” – Marvin B

Not Your Average Photographer

Dan O’Keefe, the President of Natural Expressions Inc, is 100-percent extroverted, and that alone makes Natural Expressions a different kind of photography company in an industry that is typically populated by more introverted people.

Because of his extroverted nature, Dan looks for photographers for his team who are not only talented but who are also personable and friendly.

“My staff can truly help to take the best pictures by making people comfortable. I have people on my team who can put people at ease. I would put our work up against anyone else’s in the industry because we have the best team.”

We asked Dan why he does what he does and how he works to make the world a better place. Here’s what he had to say:

“I do this because I truly enjoy it and because I need other people to be happy. Whether it’s the birth of a baby or a wedding, people allow us to be and trust us to be a part of really special moments. I get to give people something to remember those moments by.”

Building Success Through Customer Service

Natural Expressions Inc has been around for about 35 years now, and they’ve always been customer-service driven from the beginning. They want their clients to know that they are always right, and as a result, their clients spread the word about their business and give them reviews.

Apart from building a powerful online reputation, Dan has invested in SEO for his website, and that has made a huge impact on their growth.

“We always ask how people find us. We show up for so many keywords related to our business, and our new customers can find us online. If you don’t find a way to drive people to your website, they will never find you.”

We asked Dan what advice he has for other business owners looking to grow their business and build their online reputation. Here are his words of wisdom:

“SEO cannot be overstated. The rules are changing in SEO, and you really need a company who is an expert and can help get new customers to your site. You have to be online. Without being online, you are fighting an uphill battle.”


Congratulations to the team at Natural Expressions Inc for being a 2018 Top Rated Local award winner, and thank you so much, Dan, for taking the time to speak with us!

If you’re looking for the right photographer for an upcoming event or a simple portrait, we highly recommend working with Natural Expressions Inc. Visit their website today!

Texas’ Top Rated Local® Window Cleaners Award Winner: Texas Glass Restoration & Window Cleaning

Top Rated Local® is pleased to announce that Texas Glass Restoration & Window Cleaning is a 2018 award winner for window cleaners in Texas!

Looking for expert window cleaning, hard water spot removal or gutter cleaning in Amarillo? If so, look no further than the experienced team at Texas Glass Restoration & Window Cleaning.

Texas Glass Restoration & Window Cleaning has received dozens of online reviews from two verified sites with an average rating of 5.00 stars, earning them a stellar Rating Score™ of 95.00 and a 2018 Top Rated Local award for being ranked among the top 10 window cleaners in all of Texas!

Here’s just one of their many five-star reviews:

“Here at Destiny’s Garden, we really appreciate the work these guys do for us! We originally had them restore several cloudy windows.They made them look brand new! We currently have them come quarterly to maintain the large windows in our event center. I highly recommend this company! They are affordable, and they do a great job!” – Sheila C

Not Your Average Window Cleaning Company 

Texas Glass Restoration & Window Cleaning is a locally owned family business that really cares about quality. They always strive to get the job done right and to do great work, but if there is ever an issue, they own up to it and do whatever they can to make it right.

We asked Rachel Bentley, the owner of Texas Glass Restoration & Window Cleaning, why they do what they do and how they work to make the world a better place. Here’s what she had to say:

“We have four daughters, and we do this business for them. We also love our staff and want them to grow financially, and we want to take the best care of our staff that we can. Watching our staff succeed and watching them grow is so rewarding.”

Building Success by Making it Easy for Clients to Leave Reviews

Rachel credits Glass Restoration & Window Cleaning’s strong online reputation to the fact that they make it so easy for their clients to leave reviews.

“…whenever we invoice a customer, it also automatically sends an email asking them to rate us, and allows us to respond to it. Most people are willing to write [a review] when we make it easy for them.”

They’ve found so much success with this strategy that they haven’t had to do a lot of other marketing. Apart from their powerful online reputation, word of mouth has been their biggest source of growth; although, they have recently started being active on Instagram and they have a website as well.

Rachel also credits Glass Restoration & Window Cleaning’s success to her staff:

“I want to say thank you to our amazing staff. We really couldn’t do this without them.”

We asked Rachel what advice she has for other business owners looking to grow their business and build their online reputation. Here are her words of wisdom:

“You need to find something that works for you, and if you can find good software that helps you manage your business, that is really important. When you’re customer-facing, finding business software that takes care of invoicing and reviews is super important.”


Congratulations to the team at Texas Glass Restoration & Window Cleaning for being a 2018 Top Rated Local award winner, and thank you so much, Rachel, for taking the time to speak with us!

For expert window cleaning that you can rely on, we highly recommend that you choose the team at Texas Glass Restoration & Window Cleaning. Visit them online today!

Virginia’s Top Rated Local® Award Winner: Reverend Cory Newell & Associates

Top Rated Local® is pleased to announce that Reverend Cory Newell & Associates is a 2018 award winner in Virginia!

If you’re looking for a wedding officiant to help you celebrate your love and tie the knot, look no further than Reverend Cory Newell & Associates.

Reverend Cory Newell & Associates has received hundreds of online reviews from four different verified sites with an average rating of 5.00 stars, earning them a Rating Score™ of 98.00 and a 2019 Top Rated Local award for being ranked among the top 100 businesses in all of Virginia!

Here’s just one of their many five-star reviews:

“Pastor Cory was spectacular! Our first meeting with him was so involved. He wanted to know everything about us, so that he could make our wedding day extra special. He even took the time to watch our proposal video! On our wedding day, he captivated all of our guests. He was prompt, professional and extremely passionate. We loved every moment of of our ceremony and greatly appreciated all that Pastor Cory did for us.” – Amelia S

A One-of-a-Kind Wedding Officiant’s Secret to a Strong Online Reputation

We sat down with Rev. Cory Newell to find out what his secret is to such a powerful online reputation. He credited it to being good at what he does and loving every moment of it. He also makes it a point to always ask for a review, and he lets his clients know that the best tip they can give him is a five-star review.

Couples who choose Rev. Newell to officiate their ceremonies enjoy a different kind of experience than they would get with any other officiant:

“My service is way more fun, love-centric and personal than any other officiant would provide.”

Rev. Newell will travel the entire country for his clients, and since he personally trains each and every member of his staff, they all reflect his brand and style in everything they do. Furthermore, Rev. Newell’s services are also LGBTQ friendly!

Reverend Cory Newell & Associates excels so much at what they do that they haven’t had to do any other marketing to get their name out there. And when Rev. Newell does need to spread the word about his business, he does it the old-school way, by shaking hands, by meeting face-to-face with people and by working with venues.

Making the World a Better Place

We asked Rev. Newell why he does what he does and how he works to make the world a better place. Here’s what he had to say:

“I love telling love stories and celebrating a real moment between two people.”

Rev. Newell’s passion for what he does is just part of the reason why Reverend Cory Newell & Associates has found so much success, and in order to help other business owners learn how to grow their business and build their online reputation, we asked Rev. Newell for his expert advice. Here are the words of wisdom he shared:

“Always ask for a review. Do the best that you can in your work, and love doing what you do!”


Congratulations to the team at Reverend Cory Newell & Associates for being a 2019 Top Rated Local award winner, and thank you so much, Rev. Newell, for taking the time to speak with us!

If you’re looking for a wedding officiant who will celebrate your love story and help you enjoy a wedding day to remember, we highly recommend Reverend Cory Newell & Associates. Visit their website today to learn more.

10 Mistakes That Will Undermine Your Business’ Online Reputation Part 2

Don’t let common mistakes derail your business’ online reputation!

Whether they are hiring a plumber, looking for a contractor to remodel their home or searching for the perfect restaurant for date night, consumers often research companies online before working with them. A big part of that research is reading the reviews that previous customers and clients have left, and these days, those reviews are trusted almost just as much as a recommendation from a friend or family member. For the success of your business, it’s imperative that its online reputation is under your control, and in order to do that, you need to know about the common mistakes that can damage your business’ online reputation. In our last blog, the professionals at Top Rated Local® touched on the first five online reputation management mistakes. Here are five more:

Mistake #7. Ignoring bad reviews.

Review platforms, like Google and Yelp, give customers an opportunity to air their grievances in a much more public way than ever before. So no matter how small or unfair a complaint may be, the entire world is going to see it when it’s posted online in the form of a bad review. Though bad reviews may seem like a hopeless problem to some business owners, they actually give you a great way to show off your customer service skills. Your response, like the review itself, is public. So not only can great customer service help to turn around an individual customer’s bad experience, but it could also help you win over new customers as well. If you ignore negative reviews, on the other hand, you’re only hurting your reputation even more.

Mistake #6. Failing to learn from negative feedback.

There are occasions when negative feedback is completely unjustified, like, for example, when a disgruntled ex-employee trashes their old employer online by pretending to be an unhappy customer. However, the vast majority of negative reviews are from very real customers, and chances are, you can learn a great deal from the feedback they are providing you with. If you want to provide the best possible service for your future clients, you need to learn from past mistakes, which are often pointed out in bad reviews.

Mistake #7. Not responding or highlighting good reviews.

A lot of business owners see reputation management as damage control, which has a very negative connotation. And while, yes, managing and responding to bad reviews and negative press is certainly a part of reputation management, it’s just as important to highlight the good things about your business. When a customer leaves you a positive review, it’s important to thank them for taking the time to do so, and it doesn’t hurt to brag a little about your achievements either. Good reviews can be posted on your website, social media accounts and beyond. Not only will this help to earn the trust of new customers, but it will also show your existing customers how much you value them and their feedback.

Mistake #8. Responding to reviews unprofessionally.

Some business owners are operating under the false assumption that any response is better than ignoring a review, but you should know that there’s a right and a wrong way to respond to reviews. Whether you’re responding to a positive review or a negative review, you should always do so in a professional manner. This is especially true when it comes to negative reviews, as it’s all too easy to respond defensively when you feel that your business is being unfairly attacked. Whatever you do, always remember that you are responding publicly and that prospective customers will be judging you on how you do so. With the right kind of response, a negative review can help to showcase the next-level service you provide, but the wrong kind of response can make you appear petty and vindictive.

Mistake #9. Using your business to voice personal opinions and views.

There are more than seven billion people living on the earth today. There are also thousands of religions and different languages, and many different cultures, political leanings, etc. The point is that the world is an incredibly large and diverse place, and these days, people can often take differences of opinion to heart. As a business owner, it’s important to remember that. Too many business owners have used their business as a platform to voice their own personal beliefs and opinions, only to end up damaging the business they’ve worked so hard to build. When you’re dealing with such a vast, diverse audience, playing it smart by keeping things professional is the best way to go.

Mistake #10. Not publishing content on a regular basis.

Controlling or at least guiding the conversation is the biggest and most important part of reputation management online, but you can’t do that if you don’t put your own content out there. There are so many types of content that can help you control your online reputation, including review responses, social media posts, blogs, press releases, Youtube videos and so much more. Posting content regularly shows off your customer service skills and allows you to steer your reputation in the direction you choose, and it also helps to force negative content about your business lower and lower in the organic search results, reducing its visibility.

Building your business’ online reputation takes time and effort; don’t let an avoidable mistake undermine all of the hard work you’ve put into it. Sign up for your free Top Rated Local account today to start taking control over your business’ online reputation.

Texas’ Top Rated Local® Landscapers Award Winner: Dream Image & Landscape Service

Top Rated Local® is pleased to announce that Dream Image & Landscape Service is a two-time 2018 award winner for landscapers in Texas!

From residential and commercial landscaping to professional tree services, Dream Image & Landscape Service is the company to turn to in Texas when you want the job done right the first time.

Dream Image Tree & Landscape Service has earned hundreds of online reviews with an average rating of 4.98 stars, an awe-inspiring Rating Score™ of 99.79 and two 2018 Top Rated Local awards — one for being ranked among the top 100 business in Texas and one for being ranked number three out of all landscapers in Texas!

Here’s just one of their many five-star reviews:

“I can’t brag enough about the excellent work Matt and his crew have done for me. I have used his service at least four times, and one was a complete landscape redo of my front yard to include a watering system and stone wall around the flower beds. I would recommend Dream Image Tree & Landscape Service to anyone. Matt, you are good!” – Randy W

Not Your Average Landscaping Company

There are so many things that set Dream Image Tree & Landscape Service apart from other landscaping companies. For one, the owner, Matt JedLicka, works hand in hand with his crew and his customers to ensure that the job gets done professionally and promptly. Attention to detail is always a focus for the team at Dream Image, and they make it a point to get projects done in a timely manner for their clients.

We asked Matt why he does what he does and how he works to make the world a better place. Here’s what he had to say:

“I enjoy what I do. I get fulfillment by being able to make people’s lives more enjoyable and by making their dreams come true.”

Building Success By Meeting Needs

Matt credits Dream Image’s strong online reputation to his commitment to ensuring that his customers get what they want. Their goal is to provide products or services for their customers that fit them and bring their dream alive. Additionally, customers relations are always their top priority.

Outside of building a powerful online reputation, Dream Image Tree & Landscape Service has gotten their name out there by giving back to their community. They have a lot of new people in their small community, and they focus on helping everyone they come into contact with. They also volunteer within the community.


Congratulations to the team at Dream Image Tree & Landscape Service for being a 2018 Top Rated Local award winner, and thank you so much, Matt, for taking the time to speak with us!

Whether you have a tree that needs to be pruned or you’re looking to redo your backyard, we highly recommend working with Matt and the team at Dream Image in Boerne. Visit their website today!

Virginia’s Top Rated Local® Pet Groomers Award Winner: Purrocious Styles Feline Designs

Top Rated Local® is pleased to announce that Purrocious Styles Feline Designs is a 2019 award winner for pet groomers in Virginia!

If your cat is due for a bath, nail trimming or ear cleaning, there’s one pet groomer in Virginia who stands above the rest — Purrocious Styles Feline Designs.

Purrocious Styles Feline Designs has earned dozens of online reviews with an average rating of 5.00 stars, a fantastic Rating Score™ of 96.00 and a 2018 Top Rated Local award for being ranked among the top 10 pet groomers in all of Virginia.

Here’s just one of their many five-star reviews:

“I am so glad I found you. I didn’t even know cat groomers were a thing. I did know that my long-haired cat shed horrifically and liked to sharpen his claws on my furniture and carpets. Now that I’ve been bringing him to you regularly, there aren’t any more furballs all over my house, and we can pet him without having cat hair fly everywhere. You also introduced us to soft paws, which means he can’t tear up our furniture anymore and, when he wants to curl up with us, he can knead without scratching us up. Even my elder kitty doesn’t hate getting groomed here, and she hates everything that isn’t in her normal routine and gets stressed out so easily. You are always gentle with her and willing to take the extra time needed so she doesn’t get overly stressed out. I am so very glad I found you.” – Celeste S

Not Your Average Pet Groomer

As the name implies, Purrocious Styles Feline Designs is a feline-exclusive pet salon. Both of the groomers on staff are Master Certified Cat Groomers, which is a rarity, because there are only three total in the Virginia and fewer than 300 worldwide.

Purrocious Styles Feline Designs is the one and only feline-exclusive grooming salon in Virginia, and as such, their groomers are held to the highest industry standards so that they can ensure that every client is treated with respect and that every cat is treated as if they were their own.

We asked LaDean Gordon, the owner and Master Certified Cat Groomer at Purrocious Styles, why they do what they do and how they work to make the world a better place. Here’s what she had to say:

“Our mission is to help cat owners who have nowhere else to go to have their cats groomed. A groomed cat is a healthy cat. There is so much misinformation out there on how cats hate water, on how cats shouldn’t be groomed and on how cats groom themselves. Our goal is to give cat owners a happier, healthier life for their cats through grooming.”

Building Success Through Social Media and Referrals

LaDean credits Purrocious Styles’ strong online reputation to the fact that they are active on Facebook, as are their clients, which is where the majority of their reviews come from.

In addition to building a powerful online reputation, their qualifications and certifications have led to referrals from multiple veterinarians in the area.

They are also participants in the World of Pets Expo, which happens in Hampton Roads annually, and they have a featured booth, called The Cat Health and Professional Grooming Booth, where they do demonstrations on how to properly clip a cat’s nails, comb their hair between grooming sessions and check their ears and teeth.

When we asked LaDean what advice she has for other business owners looking to grow their business and build their online reputation, she shared these words of wisdom with us:

“Interact with your clients. Make sure you have quality information to provide people on social media, and that you have quality content on your website. Anticipate questions your clients may have related to your services and provide them answers before they even ask them.”


Congratulations to the team at Purrocious Styles Feline Designs for being a 2019 Top Rated Local award winner!

If you’re in need of a talented cat groomer, we can’t recommend Purrocious Styles Feline Designs highly enough! Visit them online today. 

Oregon’s Top Rated Local® Eye Doctors & Optometrists Award Winner: Barnes Professional Eye Care

Top Rated Local® is pleased to announce that Barnes Professional Eye Care is a 2018 award winner for eye doctors and optometrists in Oregon!

Whether you need to be fitted for new contacts or glasses, or you’re due for your annual eye exam, Barnes Professional Eye Care is the eye doctor to turn to in Portland.

Barnes Professional Eye Care has earned more than 850 online reviews from four different verified sites with an average rating of 4.95 stars, earning them a fantastic Rating Score™ of 98.54 and a 2018 Top Rated Local award for being ranked among the top 10 eye doctors in all of Oregon!

Here’s just one of their many five-star reviews:

“I’ve required corrective lenses for 15 years, and this was, hands down, the most pleasant experience I have had with an optometrist. From scheduling my appointment to having pre-appointment correspondence, arriving, seeing the assistant, then finally seeing Dr. Stasik, it was pleasant the entire time. The testing was thorough, the explanation was extensive, and it was very clear that they cared about my vision and overall health. I look forward to continuing my vision treatment with this office.” – Anna D

Not Your Average Optometrist

At Barnes Professional Eye Care, they try to go above and beyond to give every customer they see the best possible experience. Best of all, they have what it takes to help people of all ages, from infants to elderly people.

We asked the secretary at Barnes Professional Eye Care, Matt Schiller, about why they do what they do at Barnes Professional Eye Care and how they work to make the world a better place. Here’s what he had to say:

“We try to educate people on eye care and health. We also work to detect a lot of conditions early and start to treat them.”

Building Success Through Great Customer Service

Matt credits Barnes Professional Eye Care’s strong online reputation to their consistent focus on customer service. Customer service is a top priority for the team at Barnes Professional Eye Care, and that has led to great customer experiences and organic online reviews.

When we asked Matt what advice he has for business owners looking to grow their business and build their online reputation, he offered this simple yet powerful advice:

“Keep doing the best job you can do every day.”


Congratulations to the team at Barnes Professional Eye Care for being a 2018 Top Rated Local award winner, and thank you so much, Matt, for taking the time to speak with us!

If you’re looking for a professional eye doctor who can handle all of your eye care needs in Portland, we highly recommend working with Barnes Professional Eye Care. Visit their website today!

Texas’ Top Rated Local® Garage Door Contractors Award Winner: Reliant Overhead

Top Rated Local® is pleased to announce that Reliant Overhead is a 2018 award winner for garage door contractors in Texas!

Whether you need garage door repair or it’s time to have your residential or commercial garage door replaced, you need the professionals at Reliant Overhead on your side.

Reliant Overhead has earned hundreds of online reviews from five different verified sites with an average rating of 4.82 stars, a spectacular Rating Score™ of 98.24 and a 2018 Top Rated Local award for being ranked among the top 10 garage door contractors in all of Texas!

Here’s just one of their many five-star reviews:

“Wow! It’s been years since I’ve come across a company, of any industry, with such great service and great people. [They] responded to my Angie’s List inquiry within seconds (yes like five seconds), [and] they were able to make a same-day service call and 100 percent fixed my issue for a very reasonable cost.” – Lawrence

A One-of-a-Kind Garage Door Company’s Secret to a Strong Online Reputation

Reliant Overhead is a garage door company like no other, a company that prioritizes customer satisfaction above all else and always goes the extra mile for their clients.

Reliant Overhead has an experienced staff with technical abilities that other garage door contractors do not, allowing them to take on jobs other companies aren’t equipped for. They’ve even had other companies send them jobs when they cannot handle them.

Every single job they take on might not go perfectly, but they always make it a point to take care of any issues right away until the customer is satisfied, even if it means losing money.

When we asked the owner of Reliant Overhead, Russ Brown, what his company’s secret is to such a strong online reputation, he credited the outstanding work and customer service they provide.

“If we focus on taking pride in our work, the reviews will follow.”

This amazing service comes from having a staff who truly enjoys what they do, and who are all focused on the same goals and on providing the same level of service.

Outside of building an online reputation that speaks for itself, Reliant Overhead has received a lot of word of mouth from their satisfied customers, which is responsible for the majority of their growth. They’ve also had a good amount of repeat business.

Making the World a Better Place By Getting the Job Done Right

We asked Russ why they do what they do at Reliant Overhead and how they work to make the world a better place. Here’s what he had to say:

“We want to make our customers feel well-informed, and we always do a thorough job of explaining everything, from why the problem happened to what the customer’s options are. We focus on getting the job done right and in a timely manner, making a good experience out of a bad situation.”

When asked what advice he has for other business owners looking to grow their business and build their online reputation, Russ shared these words of wisdom with us:

“Listen to the customer. Don’t focus on getting the job done; focus on the customer’s problem and their satisfaction. Ask for reviews, and reward your staff for getting reviews for the company.”


Congratulations to the team at Reliant Overhead for being a 2018 Top Rated Local award winner, and thank you so much, Russ, for taking the time to speak with us!

If you’re in need of garage door repair or replacement, we highly recommend working with the expert technicians at Reliant Overhead. Visit their website today!

Washington’s Top Rated Local® Window Cleaners Award Winner: Adams Window Cleaning

Top Rated Local® is pleased to announce that Adams Window Cleaning is a 2018 award winner for window cleaners in Washington!

If you’re looking for a knowledgeable, professional window cleaner in Kent who can handle all of your window washing needs, there’s no better company to turn to than Adams Window Cleaning

Adams Window Cleaning has earned dozens of online reviews with an average rating of 4.82 stars, an impeccable Rating Score™ of 92.18 and a 2018 Top Rated Local award for being ranked among the top 10 window cleaners in all of Washington!

Here’s just one of their many five-star reviews:

“Adam has taken care of our windows for several years, and we cannot recommend him highly enough. He cares about his clients and ensures they are 100-percent satisfied with his work. He and his wife work as a team and are efficient, clean and pay attention to the smallest details. Plus, they are reasonably priced. Thanks, Adam!”

Not Your Average Window Cleaning Company

There are so many things that set Adams Window Cleaning apart from other window washing companies in Washington. They go above and beyond for their customers. They even have bubbles coming off of their truck, and they encourage parents and their children to play with them while they expertly get the job done.

We asked Adam, the owner and operator of Adams Window Cleaning, why they do what they do and how they work to make the world a better place. Here’s what he had to say:

“We love making the world a cleaner and happier place. We are window cleaners that show up with bubbles!”

Building Success Through Reviews

Adam credits his company’s strong online reputation to the many positive reviews their clients have given them, which are the result of the hard work and consistent service they provide for their clients.

In addition to building a powerful online reputation, Adam has grown his business by dropping bubbles and business cards off at doors in their service area.

When asked what advice he has for other business owners looking to grow their business and build their online reputation, Adam kept his advice short and sweet:

“Use Google+.”


Congratulations to the team at Adams Window Cleaning for being a 2018 Top Rated Local award winner, and thank you so much, Adam, for taking the time to speak with us!

If you’re looking for window cleaning services that you can trust, we highly recommend working with Adams Window Cleaning! Visit their website today.

California’s Top Rated Local® Veterinarians Award Winner: The Drake Center for Veterinary Care

Top Rated Local® is pleased to announce that The Drake Center for Veterinary Care is a 2018 award winner for veterinarians in California!

If you’re looking for a veterinary clinic that will care for your pet with compassion and quality, look no further than The Drake Center for Veterinary Care in North San Diego County.

The Drake Center for Veterinary Care has earned thousands of online reviews from six different verified sites with an average rating of 4.95 stars, an outstanding Rating Score™ of 99.46 and a 2018 Top Rated Local award for being ranked among the top 10 veterinarians in all of California!

Here’s just one of their many five-star reviews:

“I am not surprised at the number of five-star reviews given for The Drake Center. The entire staff is kind and knowledgeable. Just as we want to have the best doctors, dentists and pediatricians for our family, we want the best care for our pets as well. We have been taking our dog to Drake for more than 10 years, and I must say that our experience with them is by far the most rewarding. From the front desk staff to the doctors and the assistants, we can only wish we felt as confident in our physicians as we feel at Drake. Every team member takes the time to listen and resolve any problem our dog has had. They offer more than one solution in many cases, and respect our decisions. They share their knowledge and speak in terms we can understand. Not to mention the obvious love of animals each and every one of the staff sincerely displays…” – Susan P

Not Your Average Veterinarian

There are many things that set The Drake Center apart from other veterinary clinics, but according to Dr Michele Drake, the owner and a veterinarian at The Drake Center, it’s their culture of exceptional care and the long-term staff that supports their mission that truly make the difference.

“We have a strong culture, mission and values in our practice. Everyone is behind the same purpose and plan. Our clients can sense that, and it makes them want to keep coming back.”

We asked Dr. Drake why they do what they do at The Drake Center and how they work to make the world a better place. Here’s what she had to say:

“Our mission is to provide the best medicine and service in a compassionate environment, and to support the bond everyone has with their pets. It’s not one-size-fits-all, but it’s very specific to you and what works for you.”

Building Success By Getting Their Message Out There

Dr. Drake credits The Drake Center’s strong online reputation to their organic rankings:

“We put a lot of original content on our website in the form of blogs, videos, infographics, and more; content is king for SEO optimization.”

They also have a strong culture and a strong practice, which helps them get their message out there.

In addition to building a powerful online reputation, The Drake Center has gained more visibility by having a powerful philanthropic mission.

“We put an effort into local children being a part of their pet’s care. Once a month, we invite kids to participate in our Kids Day Event, where we take them on a behind-the-scenes tour of our hospital and provide insight on the day-by-day life of a veterinarian.”

Word of mouth has also been a huge source of growth for the practice. The great service they provide has led to customers that are bonded to them, and there have been a fair amount of referrals from their loyal customers.

We asked Dr. Drake what advice she has for other business owners looking to grow their business and build their online reputation. Here’s what she had to say:

“Learn how to say no to too many ideas, and focus on the important priorities. Having everyone aligned to the same mission and values is critical.”


Congratulations to the team at The Drake Center for Veterinary Care for being a 2018 Top Rated Local award winner, and thank you so much, Dr. Drake, for taking the time to speak with us!

If your pet is in need of veterinary care, and you want to take them somewhere they will be treated like family, we highly recommend The Drake Center for Veterinary Care. Visit their website today!