Top Rated Local® is pleased to announce that HomeAideLLC is a 2019 award winner for home health providers in Michigan!
When it comes to home health in Michigan, you won’t find a better company to work with than HomeAideLLC.
HomeAideLLC has received dozens of reviews with an average rating of 4.87 stars, earning them a wonderful Rating Score™ of 92.67 and a 2019 Top Rated Local award for ranking among the top 10 home health care providers in all of Michigan!
Here’s just one of their many five-star reviews:
“HomeAideLLC was a wonderful way for my mother to stay in her home for as long as possible. The staff was very responsive to our concerns and treated mom like family. From grocery shopping to just having a conversation, they provided for her needs in a caring and patient way. I would recommend HomeAideLLC to anyone whose family member needs a little extra help to age in place.” – Jennifer H.
Not Your Average Home Health Care Company
In order to learn a little more about this award-winning business and its impressive online reputation, we took a few minutes to talk with Charlotte Thibault-Ballusff, Managing Member CSA at HomeAideLLC.
The first question we had for Charlotte was what sets HomeAideLLC apart from the other home health care providers in Michigan. Here’s her response:
“We are not a franchise. We are family-owned and -operated. We are able to tailor our services to meet the needs of our clients on a personal level. We don’t have any service minimums. Instead, we made our services into pricing tiers, so that there’s something for everyone. We also do quality management visits that the caregivers are not aware of. That way, we keep quality up all the time, not just in front of clients. We do not send our caregivers blindly to a client — we always have management give the introduction.”
We also wanted to know what their mission is at HomeAideLLC and how they work to make the world a better place. Here’s what Charlotte had to say:
“Our mission is to help seniors maintain independence in their home while also providing that independence to their families. [We do] whatever it takes to give people their independence back. I’m always trying to help families take the proper next steps as situations change. That’s what being a CSA is all about.”
Building Success Through Word of Mouth and Education
When asked about the HomeAideLLC secret to a strong online reputation, Charlotte said:
“We have been working on asking more of our clients’ family members for reviews. We also work with Inque Media, who is in the middle of changing over our website, SEO stuff, etc. We are very active on Facebook and LinkedIn, and we just won Alignable’s ‘Business Person of the Year.’ Our reputation has come from those types of outreach events and other people that I’ve worked with.”
Charlotte also credits HomeAideLLC’s strong online reputation to her team:
“If it weren’t for my management team, we wouldn’t be able to pull this off. We’ve been extremely fortunate to have the team behind us to provide a premium service.”
Outside of building a powerful online reputation, repeat clients and word of mouth have been the main source of growth at HomeAideLLC. Charlotte also spreads the word about who HomeAideLLC is and what they do through public speaking and education on senior-related issues.
Last but not least, we wanted to know what advice Charlotte has for the many business owners out there looking to grow their business and build their online reputation. Here are the words of wisdom she shared with us:
“Have a specialty. What is it that you can do that no one else can? Also, I do a LOT of networking. I’m an ambassador for a few chambers. The thing is, you need to get out there and talk to people.”
Congratulations to the team at HomeAideLLC for being a 2019 Top Rated Local award winner, and thank you so much, Charlotte, for taking the time to speak with us!
We highly recommend learning more about HomeAideLLC is you’re interested in home health care in Livonia. Visit their website today!