Top Rated Local® is pleased to announce that Bellman’s Jewelry Store is a two-time 2019 award winner in New Hampshire!
When you want a wide selection of quality jewelry and superior customer service, you want Bellman’s Jewelry Store in Manchester.
Bellman’s Jewelry Store has received almost 150 reviews on five verified sites with an average rating of 4.85 stars, earning them a tremendous Rating Score™ of 98.52 and two 2019 Top Rated Local awards for being ranked among the top 50 businesses and the top five jewelry stores in all of New Hampshire!
Here’s just one of their many five-star reviews:
“I had an extremely positive experience with Justin Krall. I had shopped around jewelry that I had inherited. Justin not only gave me the best price; he also educated my on the pieces and let me know all of my options. I would highly recommend going to visit Justin if you are looking to sell your jewelry.” – B.R.
Not Your Average Jewelry Store
We wanted to learn more about this two-time award winner and how they managed to build such an impressive online reputation, so we took a few minutes to talk with Alex Bellman, second-generation Vice President of Bellman’s Jewelry Store.
The first thing we wanted to know was what makes Bellman’s Jewelry Store a one-of-a-kind jewelry store in New Hampshire. Here’s what Alex had to say:
“We go through each and every step of the process, so that our customers know 100 percent of what they are buying. We educate them tremendously, so they know how to read a diamond grading sheet! That way, even if they don’t choose us, they know what diamond to get and why. We have a non-commission staff! There is a reason why we don’t pay commission; we would love to have the business grow because we are willing to learn in the short-term in order to win in the long-run.”
We also asked Alex what their mission is at Bellman’s Jewelry Store and how they work to make the world a better place. Here’s his response:
“Our mission is to make sure people are getting the best quality product at the best price! Everything in jewelry is extremely emotional; we strive to make sure there is no emotional strain and that they will 100-percent agree with our slogan, which is, ‘It’s a matter of trust.’ We take pride in the quality of the work and the rapport we build with our clients. It is always my favorite to have a customer come in when they are really timid and really scared, and to just see their walls come down and have them be super excited… Seeing the look of overwhelming joy and tremendous excitement makes this all worth it!”
Alex went on to tell us about their community involvement, which includes sitting on certain boards and giving money, time and jewelry to more than 60 charities.
Building Success by Providing a Positive Customer Service Experience
Alex attributes Bellman’s Jewelry Store’s strong online reputation to their commitment to always providing a positive customer service experience:
“We will do anything to make our clients happy! We make sure every customer leaves in the best possible mood! Our goal is to do what’s right… We care about our customers’ days and how they are feeling. If someone comes in a week before their wedding, we will do anything in our power to get them the ring on time, including driving the ring to the venue! Very few stores have a chance in beating us overall! We focus on quality…”
“One of the main things we focus on is reminding every customer to please write a review…”
Outside of building a powerful online reputation, Bellman’s Jewelry Store has gotten their name out there by encouraging their customers to tag them on Instagram and Facebook, as well as by focusing on reputation management.
Every business owner wants to build the kind of online reputation Bellman’s Jewelry Store has. When we asked Alex what advice he has for those business owners, he said:
“Every customer has to leave a review. Make it easy for them. We always follow up with the customer, and we send out a free appraisal… They have to have the best experience to write a review. You have to blow their minds; then, you have to remind them to write a review.”
Alex ended our conversation on this thankful note:
“Thank you to my staff; we could not function this way without exceptional staff. It would just not be possible. I am so happy to have staff like this…”
Congratulations to the team at Bellman’s Jewelry Store for being a 2019 Top Rated Local award winner, and thank you so much, Alex, for taking the time to speak with us!
We highly recommend Bellman’s Jewelry Store in Manchester. Visit their website today!