Certified Moving Solutions

This company is a scam, not a legit business. We called them weeks ago and "reserved" a truck for a cross country move and paid a deposit. It's now the week before our move and they called us to say that the truck was never actually reserved and they they need more money as a deposit to hold the truck for real this time. When "Bryan" reached out to me via text to ask me for more money, he spelt his name different twice in ONE text. LOL! RED FLAGS! Look them up on the Better Business Bureau if you're still not convinced. Save yourself the time and thousands of dollars.

SCAM ARTISTS! DO NOT USE THIS COMPANY! They will take your money and never refund it and will never fulfill the moving services. If you have an upcoming move planned with them, I highly suggest finding another provider ASAP and contacting your legal team about your money as I have.

This company is a scam. They will give you a quote, be pushy on the phone until you give them a deposit, then will call you a week later to tell you they indeed don't have a truck booked for your move. Then they will ask for more money as a deposit in hopes of getting more out of you with still no intention of showing up a week later for the moving day! STAY AWAY! And if you're one of us who has unfortunately given them money, reach out to me as we have a legal team seeking action. We have given them multiple chances to make this right and today was the last straw. And if you're still skeptical, just look them up on the BBB, you can thank me later.

I am trying to get a refund 840 dollars for a move that never happened. I need help trying to get my money back.

I requested for a move on the 30th of May, for which I was quoted a price of 1400 with a deposit of 500. I was not contacted by the company or the mover by the late afternoon of the 31st of May, despite making more than 15 calls to the agent who initially took my quote. By the evening of the 31st, one of my calls finally got through, and I was informed that the mover could not show up on time, which put me in a very difficult position as my lease was ending that day. This is despite assurances that the move would happen in the two-day window of the 30th-31st. After settling the move on short notice, at great expense, with a different moving company, I sought to get my deposit refunded. As before, Certified Moving Solutions continued to be extremely unresponsive, with many emails and most calls being ignored. Of the few calls that went through, the one I had with Amanda, the agent who initially contacted me, had her be extremely rude and curt, and she eventually hung up on me. The second agent who I got into contact with was significantly more polite, however, he was no more responsive. On at least three occasions, I've been told that I would get a call from some other person at the agency in the next 10 minutes, but no call would come in. Despite being told that he would process my request for a refund within 3 business days (this happened on May 31), it's been over a week and I am once again unable to contact the company. This entire situation has been stressful, and I am forced to accept the likely possibility that this company is a moving scam, where they take your initial deposit and constantly delay things in hope that you'll give up and go away. Even in the best case scenario where they are a legitimate business, they are extremely unresponsive and unprofessional.

THIS BUSINESS IS A SCAM. DO NOT USE THEM. THEY GUARANTEED US A PROCE OVER THE PHONE ASSURING US IT WOULD NOT BE INCREASED WHEN THE LOVERS SHOWED UP. THAT HAS HAPPENED TONUS IN THE PAST. AND OF COURSE, once the movers showed up they increased the price by $1500. Now they won’t answer any of my callls. They told me they would get to the bottom of it. And instead never called me backs and are ignoring my calls. THIS COMPANY IS A SCAM. DO NOT USE THEM. WORST CUSTOMER SERVICE EVER.