I inquired if there was a nail specialist that was able to do an acrylic overlay / tip set on toes.
I was informed someone could and a young lady began my service. Although she was gentle and focused, it was obvious she was not familiar with performing the service.
The acrylic was lumpy and the two big toenails were too wide. It was clear in her body language she knew the acrylic application was poorly done. However, she did not ask anyone to correct the issue.
I ended up having to ask the owner of the nail salon to properly shape my nails and debulk the acrylic.
During the entire service correction, he appeared to be annoyed with having to correct the issue.
In addition, I was given a “color acrylic” service up charge. Usually that wouldn’t be a problem. However, I provided MY OWN color acrylic for the service. I needed a particular shade for my upcoming event and did not want to risk it not being available at the nail salon.
To be clear, I would have been fine with paying the normal price of an acrylic overlay/full set service and add a tip, even with the poorly done application. Everyone deserves an opportunity to learn a new skill in their craft or trade.
However, it was highly inappropriate & insulting to be given an up charge for a color service when the colored product was my own.
It was also in poor taste to not provide guidance to an employee that is attempting a new skill. Especially when the service to be rendered is specialized and costly.
The Result….
I paid the color upcharge in addition to the normal service fee without any complaints.
I just thought potential customers should be aware of at least two things.
1. Be prepared to be provided sub-par service by the nail technicians; with the expectation and hope that you will not seek a correction for the issue.
2. You will receive an up charge for a service, even if you bring your own professional materials.
1 review 