Chipotle Mexican Grill

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65.39  Rating Score
10:45AM - 11PM ▾

Of 669 ratings posted on 3 verified review sites, Chipotle Mexican Grill has an average rating of 3.57 stars. This earns a Rating Score™ of 65.39.

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1 Total Review
1.0

1 rating & review posted directly on Top Rated Local®

Quality
1.0
Value
1.0
Timeliness
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Experience
1.0
Satisfaction
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1.0
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1 review

(Catherine the manager Raina customers… (Catherine the manager Raina customers support) Chipotle of Redding ca. made a vegetarian burrito with chicken in it poisoning my fiancé that cannot digest meat. She was so ill she vomited and had diarrhea for roughly 12 hours. She is also a Ornitgologist as well as a vegetarian of 25 years. When I tried calling the store to let them know their mistake it took 20 minutes of continuous calling and being disconnected to finally get through to Catherine the manager. Catherine shed zero concern and even sounded as if she thought it was funny saying “oh so you fiancé ate chicken when she wanted tofu” in a crass and condescending tone. Raina the customer support did not return my many messages and emails requesting to talk as I wanted to voice my concerns as this kind of mistake can be fatal to some people with certain food allergies. When I finally got through to Raina she had the same dismissive condescending attitude as Catherine with zero remorse or concern over food poisoning. If I recall they had an issue with food poisoning before and it seems they just Do Not Care if they injure their customers.