Just echoing the reviews of everyone else here absolutely fed up with this sham of an operation. I made an appointment with my provider for the following day and noticed within a couple hours that I was not going to be able to make it, so I rescheduled for the next week. Next thing I know, I received an email stating that I was now going to be responsible for $150 cancellation fee due to not cancelling within 48 hours (which would have been impossible, given the timing of when the appointment was made). After filing a grievance, I was informed that there was nothing that they could do and I would still be responsible for the late fee. As a healthcare worker that has worked extremely hard throughout the entire pandemic, I have really valued my relationship with my provider and the mental health assistance he was able to give me. It is incredibly sad that I will never be able to see him again due to the malpractice of their admin staff. NEVER EVER EVER EVER give this place your business!