My Lennox thermostat is dead and needs to file a warranty claim and get it replace. All along I have trust in Aspinwall and thought the company is doing honest business and will be upfront with me regarding any cost/rates for the job. They never mention anything about the labor fee so I thought it was all covered under the warranty claim. I got to admit it was part of my fault for not asking for clarification. In addition, I got charged for the times where the technician has to make multiple trips to my home due to miscommunication between Aspinwall and Lennox regarding how the warranty claims process supposed to be. The process should have well thought out before the scheduled multiple visits in which caused inconvenience during this pandemic period. Overall, it was a very bad experience, and got overcharged. This will be the first and last business I will do with Aspinwall.