Timeliness just due to Covid supply chain issues. Michelle is very caring and really interested in what you are looking for so you receive the correct unit for your needs.. I picked the Newtowne due to American made and it is great so far. All the correct pieces were there and it was easy to put together and operate. Everything was very smooth from choosing to ordering and besides the Covid caused delay there were no issues. After first night back issues were about 45 to 50 percent less apparent the next morning. Michelle is fun and genuine and will spend the time to answer concerns and questions.