My partner and I were incredibly anxious after discovering a bed bug in our home. A free inspection by someone from another company only temporarily soothed our concerns; the inspector noted he didn't see any evidence of bed bugs throughout our space, identified the bug we'd caught as a male, and left us a few traps to help monitor our space. After a few days, however, we decided to look into having a bed-bug sniffing dog come through, having found through our research that dogs are much more reliable than humans in detecting bugs. We contacted Susan and she talked us through our situation and the entire inspection process, as well as providing a lot of useful information. It was clear to us that she is incredibly knowledgeable and experienced around dealing with bedbugs, and so we set up our dog inspection. She provided us clear instructions on how to prep our house to best ensure a successful inspection, and was able to scheduled really quickly. Krystyna, the dog trainer and inspector, was very thorough and helpful as well, and actually found a few eggs and fecal stains on a bedroom curtain the dog was unable to detect due to its height. We then worked with Susan on a treatment plan which focused on balancing minimizing cost for us with what she believed would be an effective treatment (using the eco-friendly spore product Aprehend in the affected bedroom). The treatment took less than an hour, and so far, we're resting much easier. We have about another week or two until we can be more certain we are bug-free, but all in all, Susan and co. made this process much easier through providing us time, information, and quality service at a cost we could afford. I strongly recommend them!