After work, I dropped off Dell laptop to 1 Pit Stop laptops,The technician Russell H. repaired my cracked screen within 3 days which normally take about 2 weeks. He provided me a tracking number of the part arrival,and text me pictures of the repair, he had a great attitude, and was very respectful to me throughout the whole process."Great Business Ethics". I will be giving 1 Pit Stop Laptops more of my business.