This dealership was GREAT when it was I25 Kia. Change in ownership is TERRIBLE! Took me four days to reach someone in service. No one returned my messages. Was then told they would need to order the part and they would let me know when it came in. They expected 3-4 days. Called again a week later. It had come in but, their messaging system hadn’t notified me. Scheduled my two routine maintenance items. Arrived for service. Was told 1.5-2 hours. They came out at 2 hours told me their tool to install my belt had broken and they would need to order a new tool. I waited another 45 minutes for my car. They also tried to charge me $20 than I was quoted on the phone. They did adjust it. I was told a week for the tool. Called at two weeks and no tool. It is now a month later with no communication and no tool. I waited on hold for 25 minutes to hear your excuses. To be fair they offered to install my belt for free due to the hassle. I drive 2.5 hours each way to come here. I am done with the POOR customer service. Do what you say you are going to do. No more games. There are plenty of other KIA dealerships to choose from. You have lost my next car purchase and service for the future.