We found the management unprofessional. They didn't keep their word to let us know when to start and what to take with our daughter. We were confused if they were under-staff as the manager was telling us she needs to arrange additional staff. Surprisingly, they took a full month fee from my account without letting us know. We have told them we changed our mind as they didn't contact us as they promised. Consequently, we were concerned about their ignorance and we have changed our mind not to take our daughter to another care provider. We are disappointed with their lack of communication and the way they handle our complaints. No matter what we are glad our daughter is not their hand as their communication is poor and unprofessional.