I originally though they were fantastic a bit pricier than other places( after initial deal I was almost paying $200 a month for it, had it not been so much I would of been able to afford to go pick it up at least 8 months ago but I was just paying to keep the unit) but I read good reviews about it originally (over 1yr ago but also noticed alot of website reviews are purposely highlighting the 5 star ones and TrustPilot and google have been the most honest) and the staff originally were so kind and understanding when I had to abandon my unit because I lost my job and where I lived and I'm now homeless while I was going to college too. My friend did pay and picked up 1/2 my stuff but I had to leave half my unit there because not enough room and did reassure its okay. I was planning on going back to get the other half another trip without her knowing about it because I didn't want to worry her about it but I underestimated how much it would cost to go from province to another with the cost of everything. My bed, sewing fabric and other items i was using for craft projects (making a indoor gardening stand). I did call when I couldn't afford it (used all my savings that I wasn't using for college and kept paying for a couple months which lead me to being homeless now) and signed everything I could for abandoning it and now I'm getting calls that its no longer valid or not enough days have passed and the amount of days changed a couple of times and was told to call a certain day and the manager is not even there. they were very adamant about the online review and did give them a good review but now I wouldn't recommend them, It feels like they were waiting for the google review first and the calls are constant reminder of what I'm losing which may not be much to ppl but it was the 1st mattress I could afford (I've always been part of the poorest of the poor even when working 2 jobs and about 16 hrs a day. so a 15inch memory foam mattress that I spent a couple years saving up for and losing may not seem like alot to other but it was my 1st item I spoiled myself with and each call is a horrible reminder of what I'm losing!!!. *Im still dealing with this so ill update with the results!*