We found Steam Master via a Google search. We checked with a couple of other companies and, due to their good ratings and reviews, along with the timely appointment, we chose Steam Master. Devin M. was the Tech that cleaned some ceramic floor tile in a guest bedroom and carpet in 2 other bedrooms. The carpet looks refreshed and the floor tile hasn't looked this good in years. I rated 4 stars on value because I think that the process is overpriced. But that thought is with all of the companies we contacted. They do offer a 5% off Military Discount so that saved nearly $20. It doesn't sound like much but if you have a lot of the "recommended" work done, things add-up quickly. We found Devin to be highly professional and very personable. We won't hesitate to call them again (or recommend them to others) when the time comes for us to have the carpeting and/or other flooring cleaned.