Package had a large dent/tear in the top and the case also had a dent in the top (not your fault). I don't care about cases and I didn't want to waste time returning it, so no harm done. But the optical drive wouldn't open. The drawer was hitting the case facade insert so I removed the insert and repositioned the drive forward. Once again - who cares if the there's no case cover over the DVD drive, but someone should have noticed this problem before it got to me. I will continue to order from Magic Micro because of the value.