ZERO STARS. We moved cross-country with Moving Depot. The order took 3 weeks to arrive, with poor customer service in between. We are missing 7 items of substantial value, and had 3 items damaged to the point of not being usable. We also received items not belonging to us, which I noticed after I fortunately opened up the box. When I said this to the L.A.-based mover from Professional Moving Company who unloaded our items from the truck, he said that this mix-up of people's belongings "has happened during our last few moves." I asked them to remove the items, and when doing so they also took an item that did belong to me - but it was broken (a glass table top to a coffee table). I caught this as he was bringing the item to the truck, and fear he was taking it because he did not want me to see it had broken. The mover also stated that many items had been broken during their last few moves. The movers were also unwilling to dissemble our couch (it comes apart into two pieces, we have moved with it several times), and therefore did not bring it into our apartment. They instead told me I'd have to leave it on the sidewalk to sell it. We reached a compromise to put it in the driveway, but now I will need to hire another mover to bring up the couch. When I complained about the service, the movers would not let me replace the cash I had given them with a cashier's check. I was told I still had to pay the full amount, even though I did not receive many of my most valuable items and the couch was not brought to the apartment. They offered no recourse, saying I'd have to bring it up to dispatch. They also made a racist comment about the workers from dispatch, which I found offensive. Missing items: large wood dining room table, half of our wood entertainment system, large flat screen TV, Peloton bicycle, king-sized mattress, guitar Damaged items: Stainless steel trash can, glass top for a side table, serving bowl