TERRIBLE SERVICE. NO RESPONSE TO AN EMERGENCY. SOLD OUT TO A NATIONAL FRANCHISE. I used to come here and saw Dr. Fitzgerald for many years and was happy with the service. Recently they sold out to a national franchise "MyEyeDr." and the service is terrible now. If you call, you have to wait on hold for 30 minutes+ and whatever VOIP service they use has such a terrible connection that you can't hear or understand the person on the other end and they can't hear you. I just went through this and after calling, waiting on hold for 20-30 minutes, and ultimately having to hang up because the connection was so bad... I just gave up. Their website contact form says it will take 3-4 days to get an answer that way. I have a massive eye infection and called at 8am this morning for an antibiotic eye ointment prescription. I called again at 2pm to follow up when nobody called back. They still hadn't done anything or called a prescription into my pharmacy by 5pm when they closed. I guess it's time to change eye doctors, this place isn't the same anymore. TERRIBLE SERVICE. NO RESPONSE TO AN EMERGENCY. SOLD OUT TO A NATIONAL FRANCHISE.

Cynthia was an hour late to our first meeting (apparently having forgot about it) and continued with disinterest and sparse communication (she mentioned family issues), although sent us a bill for $500, until we (a small Burlington condo association) were pawned off onto another landscaping company who took over the project until it had to be abandoned due to poor design from the start. Extremely disappointed if not disgusted with this business.