STAY AWAY!!!!!! I had a similar experience with other people who left negative reviews. Their practice of not disclosing charges ahead of time and then letting customers know about an outrageous labor charge at time of service seems to be how they do business. My Rheem water heater failed, and Rheem agreed to replacement. I followed the instructions on their website and chose one of the recommended contractors. Paul's Anytime Plumbing was out of my service area, but agreed to come out if I paid mileage. That charge was $119, and I am totally okay with that. I told the receptionist that we were in a crunch because we are under contract to sell our house, and closing is soon. The water heater was covered like for like. So bear in mind I would not be paying for a water heater. I made the arrangements on Monday for them to come out on Thursday between 8 and 10. On Thursday morning I received an email-when the techs were already at my house-stating INSTALLATION would cost over $1000. That is not the cost of the water heater and that's not the extra charge for drive time. I emailed back that I was not in agreement with this, and the receptionist blocked my email. I called them and stated that I didn't agree with this. She said she could give me a discount, bringing the installation charges down to $775. I said that was still too high. She said "I can just have my techs leave," knowing we didn't have much of a choice at this point and hung up on me. I want to be clear that I wasn't friendly, but I was never abusive or yelling. She just hung up. In the end, I was charged $1000 for this anyway. Both charges are predatory, IMO. As per reviews, the company appears to have a history of doing this. I've reported this to Rheem and the BBB.