Horrible company. I ordered 3 Christmas bags for my sons on Dec. 1st. Two came in 2 weeks. I emailed and tried to contact about the 3rd bag prior to Christmas. No response. With 3 kids, obviously I can’t use just 2 from Santa. 3rd arrived Dec 27. I emailed after Christmas and said I wanted a refund and didn’t want the bag. I finally got a response to “wait” until I got the bag to send an email??? I then got another response that it shows my bag arrived on Dec 27th and they don’t offer refunds On Personalized orders. Ummmm you took a month to get me my order. This company is TERRIBLE. Horrible customer service and horrible policies. I have written a letter to the BBB and will continue to post everywhere about their awful service and policies! DO NOT ORDER FROM THEM!