We own 7 weeks down there so I'm a bit biased. It's not a 5 star resort and we know that. It's always been Good. The staff does a great job. Our only complaint is the people who are allowed in with so called service dogs. Since 2008 we have been coming and we always boarded our golden retriever for 8 weeks! It's costly. Now we show up and many people are carrying small dogs with fake service collars. It's totally not fair.