ordered the "Santa & Christmas Tree Couples Name Tree Skirt" (product code: SB6147). Website shows lettering in a standard name format with first letters capitalized and all others lowercase. However, the personalization box only allows uppercase letters. Because of that, as well as the way the text is printed on the item image, I assumed my text would be printed as such. Huge disappointment when it arrived to find that the name was printed in ALL CAPS. Customer service response stated "We regret to inform you that the personalization for the item 'Christmas Tree Couples Name Tree Skirt' will be in Captial. It is the nature of the item." There was no offer for a refund, an exchange, or even an apology for the false advertisement . If the text for this item is only available in all caps, the associated picture should reflect that!