Absolutely, horrible and fraudulent company. I had no choice but to use this company, because the company I contracted with for my interstate move was a freight broker - Eagle Moving Group. They brokered our move to US Best Movers, who is a carrier/mover. US Best then brokered our move to two other carriers/movers. This is illegal to do, per the FMCSA. A carrier/mover is prohibited to broker to another carrier/mover. The carrier they brokered to for the pick up of our belongings proceeded to tell us the actual cost of the move was 67% higher than our estimate provided due to the "extra" accessorial charges ("long carry", going up one flight of stairs to carry down less than 10 medium boxes -- not a piece of furniture, packing equipment (although we packed all of our stuff thoroughly)). This resulted in us being forced to leave behind almost half of our belongings to try to come close to what we budgeted based on the estimate provided to us. If we would have refused at that time, we would have lost over $1K deposit. Once they took our belongings, we did not hear anything for almost a month from US Best. We were assured the delivery would take place in a two day window provided to us. The delivery (made by a totally different carrier/mover we had never heard of) actually made it 16 days after the delivery window. Despite numerous attempts to contact US Best, we still have not heard anything from them. And finally, our belongings were damaged... $2,500 worth, on the extreme low end. If you value your time, money and belongings, do not use this company. If you hire a broker, and they broker to this company, demand a new carrier.