I discovered Jim and his company, Savemore, through a colleague at work who highly recommended him. I was very impressed by several aspects of his business: 1. He only works from home. I don't mind going to him. That way, he doesn't have to build travel time and higher overhead into his charges. Plus, he can spend more time solving his clients' problems. 2. Most jobs are completed in 2-3 days or less. Further, he calls every day to give you a progress report. The calls also give you a chance to ask questions during the repair process, which gives you a greater understanding of what's happening with your computer and how Jim is working to fix it. 3. When you pick up your computer, he gives you a sheet listing everything he did and providing clear instructions for you when you get home. He also spends time with you reviewing the sheet and answering your questions. 4. His prices are VERY reasonable, partly because of his low overhead (see #1). 5. He offers lifetime phone support. Jim does tend to talk a bit, BUT it's not chit-chat. It's technical, useful information in an understandable form from a man who knows what he's talking about. My advice: LISTEN TO EVERY WORD! I'm really glad my colleague told me about Jim. I feel very comfortable with Jim and Savemore, and I highly recommend them to anyone who needs professional, competent computer technical support. Bob Kriebel