Absolutely horrible experience. My appointment was back in September 2021. They were too happy to call me and leave voicemail to make an appointment to get my money. Of course, my eye prescription needed strengthening as we get older. That is not the issue. The person that checked my eyes came across as ill experienced and confused. But I wanted to give this office a chance. Despite informing them of the brand that I always used, they recommended another brand and to try one to help correct my astigmatism. Those contacts turned out not well, so she gave me a trial one of that brand without the astigmatism correction. Those worked a bit better but still needed correcting. I told them that the company I buy contacts from needed a prescription for the brand I am familiar with, and perhaps we could try adjusting power with those. Never heard from them. Called and left messages. Finally, this month in MARCH 2022, yesterday, I took the morning off from work (unpaid, I work over an hour away) and went to the office. They gave me the "special ordered" trial pair from months ago. Throughout the day my eyes hurt as if they were straining, although I was not trying to. I am also nearsighted, and these made me farsighted, and I could not read a thing and even almost got into a car accident! I called today and spoke with their manager Stephanie, and all she wanted to do was debate and argue with me about leaving me a message back in February. I told her I am not interested in arguing with her since obviously there were two different perspectives and neither of us would get anywhere. I have a phone record that shows no such record of anyone from their office or number calling me. She then lied and said one of the girls wrote that my VM said it wasn’t working. This is not true, my VM says no such thing and it would not say that if it weren’t working. That's beside the point…the fact that the manager just wanted to continue to argue and bleating the point instead of addressing my concern which was my eyes and needed a correct prescription! I was frustrated. I felt I was patient enough, and that they were practicing horribly disgusting customer service. I told her that she was just making me even feel more frustrated and dismissed. I told her to make everyone happy, it would be best to just be refunded and for me to go somewhere else. She said, “No wait, I want your email …BUT, then debated again about leaving messages...” I could not believe it! This as their manager? This is how they handle their customers?! Really? She wanted to continue to argue about who left a VM or not! I had enough and told her to just refund me. The kicker is that they have my address on file. If at any point they knew I was expecting my lens (which apparently, they claimed they had to special order for me) and if their receptionist claimed that my VM was not working, then the very least was that they could have mailed me a letter!! I don’t know why they could not email me or mail me a letter to just inform me that they were trying to reach me IF that was the case. So I knew she was lying, especially giving all she wanted to do was argue about being right instead of moving forward calmly and humbly. And the biggest kicker of all: She even admitted that the doctor’s records of my prescription were a mess and that’s my lens (which were ordered MONTHS ago) were hurting me because they were the incorrect power, and she admitted that she would have to spend some time to sort through the notes and fix it. What?! That made me furious and even less confident in their services! Why isn't one of the doctors handling this? I tried reaching out to Dr. Cottrell to no response. What an absolute joke that this is how a customer is treated and how an issue is handled by their manager, Stephanie! I'm done with Stephanie's belligerent behavior and excuses as a manager. The office could have mailed me a letter, end of the story. She later emailed me after telling her no, I do not want a prescription, because what new prescription can they give m,e without assessing the new brand and power especially if the others did not work?! This office came across as unprofessional, messy, rude, and they are liable for prescribing me anything that hurts my eyes and not working. I would not trust to go in and continue working with them at this point. It's best if they refund me so I may go to another office that is more professional and actually cares about their patients.