Really professional and fast. Repair cost was very fair. I will give them more of my business. I was also able to use my $20 off coupon. I will confess, I tried going to another repair shop, but the technician made me feel very uncomfortable concerning my personal data. Mr. Russell, on the other hand, was very polite and courteous and seem to be genuine to respect my personal data, I wanted him to recover. My computer is performing great and I'm another "100% SATISFIED CUSTOMER". Keep up the good work!.