Susan provided helpful information over the phone and by email ahead of the visit, and Krystyna was so reassuring on-site. It was a relief to know that we did not have a bed bug issue, and to learn more about what to look for in the future. I live in a small space with lots of fragile items, and was completely comfortable with the careful way that Krystyna managed the dog inside. This is a fantastic service and I recommend them unreservedly.