DO NOT TAKE YOUR PETS HERE IF YOU LOVE THEM!!!! I was blinded by a seemingly easy in and out vet process that glammed up their service by offering a monthly membership. You get a discounted price off all services, exam fee is always waived.... Sounds great right? WRONG!!!! Thrive in McKinney is purely negligent. I experienced so many issues with them until I finally decided to stop going to them and find a new vet. Today has brought up an issue I had them check 2 YEARS AGO and I am PISSED OFF. 2 years ago I took my dog to thrive to get a lump on her stomach checked out. They took a sample, said it was fat, and that I had nothing to worry about (remember this for later). Fast forward a few months, my dogs are getting vaccinated and nails trimmed. I get home and notice my dog Lily is limping. I looked at her leg and it was swollen and purple. I went back and they told me nothing had happened and they didn’t do anything “it’s probably just a blown out vein” EXCUSE ME WHAT??!! My dog got vaccinated and her leg is swollen and purple and they told me it was nothing to worry about NEGLEGENCE. I don’t know why I stayed with them but I’m an idiot. Fast forward another few months, my other dog ends up in the vet ER and they think his swollen head is being caused by a tooth abscess. I took my dog to Thrive the following morning told them what the ER said and I told them he will need dental work blah blah blah. The vet calls me and says HE PROBABLY HAS SOME SORT OF INSECT BITE OR SOMETHING? I said what??? An insect bite??? He said yea he’s normal other than that. I asked if they took his blood and how did they know if he didn’t have an infection and they said because he was acting normal (by this time er vet had gave him antibiotics and pain meds). I requested blood work and the vet said “Oh yea he definitely has an infection because his white blood cell count is elevated” if I was dumb enough the vet was going to let me go home and think my dog got a bug bite..... I WAS APPALLED then he proceeds to tell me that they don’t offer the services I need for his care. AFTER charging up a huge bill not before AFTER. So they referred me to Custer McDermot vet which was the only good thing thrive ever did for me..... Then last week my pup got her teeth cleaned and they decided to remove the lump on her belly as I was becoming concerned about the size and the vet felt it was an abnormal bump - you know the same bump they said I had nothing to worry about. Turns out that bump is CANCER and it’s at an advanced stage which means my dogs life could be shortened if the cancer metastasized..... If I would have caught this 2 years ago when Thrive told me not to worry about it.... We would be in a very different boat. INCOMPETENT VETERINARIANS - TERRIBLE CUSTOMER SERVICE - NEGLEGENT STAFF!!!!! DONT TAKE YOUR PETS HERE!!!!!!!!!!!!!