Peak Health Family Medicine
Of 1,677 rating posted on 3 verified review sites, Peak Health Family Medicine has an average rating of 4.95 stars. This earns a Rating Score™ of 86.81.
Eric Adrid
c/o Peak Health Family Medicine
5920 S. Estes Street, Ste 250
Littleton, CO 80123
Review to be posted:
I would highly discourage anyone from participating in this medical practice; Peak Health Family Medicine. In
the years I have been a patient, I’ve noticed a steady decline in service; both customer service and patient
service.
Over the past several weeks, I have been trying to get my fiancé’s BLOOD PRESSURE MEDICATION refilled
as he is working out of state and needed his medication mailed overnight and was unavailable via phone due
to his remote location. I put in the refill request to the pharmacy as you are told to do on the office voice mail.
After a few days, I checked with the pharmacy to see if it was refilled.. It was not and they hadn’t been provided
with an explanation. The pharmacy attempted to request a refill two additional times, both denied without
explanation.
I tried calling the office and was abruptly transferred to Kaley Tucker, PA, where I received her lengthy voice
mail that comes across rather condescending. I left her a message leaving all the required information
including my information so she could contact me. I explained my fiancé was out of state and unavailable but in
dire need of his BLOOD PRESSURE MEDICATION. I never received a return call. That is a display of bad
customer service and in my opinion, patient neglect.
I waited a few days and called again. This time I went into detail with the receptionist explaining all that
happened and asking if I needed to call the Board. She quickly gathered my fiancé’s information and
explained Kaley Tucker, PA, denied the refill because my fiancé had to schedule an appointment. I asked why
nobody could call and provide that information. She didn’t know but stated that they can’t provide medication
without managing care. I asked her if she was suggesting that my fiancé should abruptly stop taking blood
pressure medication and if that was her medical advice. She quickly back peddled stating she wasn’t providing
any medical advice and quickly transferred me to Kaley Tucker, PA, again.
After listening to her lengthy voice mail message, I, again, provided all of my fiancé’s information, reiterated
him being out of state remotely and unavailable by phone, and all of my information. I stated stopping blood
pressure medication is likely not medically advised (the internet actually states “DO NOT STOP taking this
medication without talking to your doctor. Stopping it suddenly (or running out without a refill) can cause your
blood pressure to increase quickly. This raises your risk of a heat attack or stroke…”) and likely dangerous but
perhaps I needed to have that discussion with the State Board and Licensing Agency. That real patient care
would be to provide a month of blood pressure medication and schedule an appointment during that time. I
expected a phone call regarding this matter. Continuing to provide her terrible patient service, she never
returned my call.
The following day, and without a return phone call, for the second time, Kaley Tucker, PA, apparently agreed
(or Eric the owner agreed) that the State Board and Licensing Agency would not agree that abruptly stopping
blood pressure medication was solid advice and refilled the prescription.
KALEY TUCKER, PA, you and Peak Health Family Medicine are TERMINATED AS OUR PROVIDER. We will
be filing a complaint for patient neglect and endangerment with the State Board and Licensing Agency. We will
NEVER step foot in your office again. Having to threaten to speak with the State Board and Licensing Agency
in order to get a medication for a chronic condition is beyond reproach. Your behavior Kaley is neglectful,
medically irresponsible and endangering. Consider yourself fortunate nothing traumatic happened due to the
abrupt stoppage of chronic blood pressure medication due to your prescription refill denial – patient neglect, or
we would be having a different conversation. You will be reported