Obviously my computer was not tested before it went out. First of all the system was not tested, and this was one of the main reasons I went through Magic Micro because I wanted them to test everything to make sure the computer worked properly before they sent it to me. How do I know the system was not tested? 1.) The Windows Operating System was not activated when I got the computer... there was no way to log in or to even activate it. What I had to do was google the problem, and I got instructions of how to go into the kernal to change some binary values to get the operating system activated. I could then enter my Windows activation key. 2.) Only one of my multiple case fans was working, the other 5 along with the temperature monitor for the case was disconnected. Thankfully I called Magic Micro and they walked me through how to open the case and connect these fans to power. If the computer had been tested they would have caught that before it was sent out. 3.) Every time I put the computer to sleep and wake it up the D drive, my hard drive is removed by Intel Rapid Storage Technology software. I contacted Magic Micro and they recommended disabling Rapid Storage technology, but I don't want to do that as I want the software to make my computer faster. This issue has gone unresolved. I would have to say however, that ordering the computer and having it built was a great experience, as Magic Micro was willing to make many changes after my initial order for the final system. Other companies might not be willing to change the order once they began building the system. This is a great feature of your company. I would however expect this kind of service for a $3000+ computer. Overall I am satisfied with your service, though a little disappointed with the testing of my system, but would and do recommend Magic Micro to friends and family.