It was my first time going to this urgent care and the experience was surprising great. I was worried about their bring long new patient paper work and a long wait. But, the paper work was short. I was able to get in and out of their in less then 45minutes. The lady's were all super nice to me. The doctor made me feel comfortable and she solved my complaints in a timely manner. The waiting room was also very clean, I always get worried getting more sick going into places like that. But, didn't have that concern at all with this facility.