When I requested an estimate online, I heard from them the very next day and the estimator scheduled an appointment within a few days around my work schedule. He sent me an estimate within 24 hours of specifically what 8 asked for with the opportunity to make changes, including pictures so I knew he had the right tree/bush. The team arrived on appointment day on time, were quite friendly and did a walk through of my wishes. They did a beautiful job with pruning everything. One bush required cutting down from over roof height to 6 feet and they avoided stepping on every single winter pansy surrounding it. Now that's excellent service. I also received a call the next day to see if I was satisfied with the work. I highly recommend them.