Very irresponsible business, think twice or more before you make your decision with them. Our love one had pass away since August 2021, we had paid everything to Inland Memorial, Inc, and was told that due to COVID, our dead certificate will be ready in 4 months. as January 2022, we have not yet rec'd the dead certificate, and was told that someone in the office mistaken the gender of our love ones on the certificate and will need to redo it since Nov. 2021. First of all, when this was happened, no one had ever notify us, and we had been pushing to get the certificate. Second, as today April 2022, we still not getting anything, I had try many phone calls but no one ever returning my calls. I was first handle by Gracie in Riverside office and now she told me I have contact Upland office since she is not working there, but no one ever replied from both office. I just like to say, losing the love one is hurting enough, we just like to get this taken care as soon as we could and continue on our life, but since we haven't got our certificate, we feel like our left stuck there and we had keep reminding ourselves this unfinished task, and this is like a wound in our heart that can't never be heal.