The process was explained in day 1 as incredibly involved but the reason for a 3 in experience is an occasional lack of communication or a miscommunication that resulted in unneccesary rework or delay. As a specific note, I was not instructed that closing costs needed to be EFT so I got a check for Magnolia. I was then instructed that I needed the check made to the title company, not that I needed EFT instructions. Then I signed for closing and asked the question after the notary didn't take my check. In all, I made 5 trips to the bank and sent the EFT 2 business days late over a single missed communication. In all, the team helped us navigate a very difficult process with the utmost professionalism.