I'm still trying to figure out how this company got 4.5 stars on google. Met with a salesman (Michael...I think? and his trainee) this week. After a 3 hour in home presentation i decided to hire Quality Craftsman to replace and expand my master bathroom shower stall. Cost a little over 10k. I thougt a little pricy but signed contract (online), however never received the e-mailed copy to review as promised. When my contract was not received the same evening I called the office the next morning and spoke with a (Terri) who took my message and said she would have someone to call...when no one responded..called back later the same day and spoke with "Terri" again and left another message and stated that I wanted to void the contract because I never receved a copy of the contract.. yet again no response. By this time my antenna really went up. After the 3rd call with no response from this company, I decided to exercise my consumer rights under the 3 day rights to rescind law. I located and drove to the Marietta GA office and submitted my written notice to rescind. Please note that a written/signed contract cannot be voided with a verbal request. I think the salesman was holding the contract to make sure my 3 day right to rescind expired. The gentleman I spoke with at Quality Craftsman office stated that he was in accounting. He signed my letter and provided me with a copy and he repeated this "3 times"...Do not lose your copy....Wow!!!! Still no word from QC.. So glad I followed my instincts to end the process. I can only image the nightmare of trying to reach them for any issues after the install. Dodged a big bullet.... Never Again....