I am only giving a 2 because the pick-up part of my move went okay. There has been no other communication generated from the company. It takes multiple calls and emails to reach "Kay" who is rude, unhelpful, and disdainful. She gives the total sense that she could care less. In the mean-time my belongings haven't been shipped and its been 30 days since they were picked up from my home. Its not over yet, but so far, a horrific experience.