I can’t recommend this company at all. There were many little oversights on Bob’s part along the way (extreme lack of responsiveness, miscommunication on scheduling date/time, and major delays in providing product). But mainly the following is what influenced my rating:
We initially ordered through Bob for a part of our home, and we then did a separate order after that initial installation to finish a main area in the same flooring. Both times he mis-measured - the second time, egregiously, by nearly 200 square feet. Like before, the contractors once again did not have enough planks to finish the floor, but this time I was left scrambling to find more flooring myself for a large unfinished job (partially torn up floor/major mess), one that would now be extended for weeks. I called Bob as soon as we realized we were short and actually spoke to him directly (huge surprise - he lets most calls go to voicemail). I told him the oversight he made in his measurements and order, but he wouldn’t acknowledge making any error, claimed he needed to check his records, and then never called me back.
This was astoundingly bad customer service, and I can’t write that off. I’d warn anyone I know against Denver Carpet Brokers at this point. Sure, maybe for some it all works out, or maybe there’s an error, followed by error, and Bob completely stonewalls you.
1 review 