HOTWORX - Tyler, TX (Cumberland)

Me and my girlfriend recently were referred and did the free session. We really liked it, the facility was great and the staff there was super nice so we told them to sign us up! We were first offered a $270 bundle which was a bit pricey for us since we just moved to Tyler. We were then offered a $130 bundle which was more in our range so we accepted. Let me add we were told that if we buy a bundle the enrollment fee would be waived. So once she told us the price was $130 she never said anything else or give us a different total other than the $130 dollars we were told. The next day we check our bank accounts and we were $275! Twice of what we were told which is not okay. If we were told that would have been the price to pay, we would have politely declined. And so when I called they were somewhat shady, telling me I couldn’t cancel or if I did it would be $99 when in the agreement it has a 3 day grace period. But now they don’t want to give us our money back for something they did! And the owner hasn’t emailed me back and I’ve talked to employees and the manager and their saying there nothing they can do even though me and my girlfriend were wrongly charged. They tried ways to make it up, but we just want to cancel and have our money back. We even agreed to give back the equipment that we haven’t even opened. But apparently everything is non refundable which is ridiculous if you’re not even told the price of what we’re buying and it probably illegal is some way. Sorry for this rant but if you made it this far. It’s a great place to workout at possibly try to get into something new. But their business practices are very shady and you should shower them with questions. Hopefully the owner in the Tyler store does the right thing since we were not properly treated.