Jeremy Olson: Allstate Insurance

I have had a policy on my house for nearly 20 years thru this agency. I recently put my house up for sale and get a call out of nowhere from their agent stating "we see you have listed your house, just wanted to let you know we sent an inspector out to your house and took pictures of your roof, we noticed some granular loss and moss" I corrected her that granular loss is impossible with a metal roof, her response was "oh didn't realize it was metal, ok we'll take care of this" that was in June 2021. On 7/21/2021 I get notification from my mortgage company that they don't have property insurance on file, I look up my Allstate account and it says it was canceled as of 7/9/2021 I call them and ask why and I'm told that I do not have a metal roof so they cancelled me. They sent notification to an old address that i don't live at anymore even though they had my new address and didn't even question not getting a response from me. So my house sat uninsured for 15 days without my knowledge. Once I found out I provided them with a copy of my inspection that was done when I bought the house that says the roof has a metal covering and they said that wasn't good enough, said they won't even take the appraisal from my new buyer. My appeal was denied and they will not reinstate my insurance. I have filed a complaint with the WA state insurance commissioner. I find it real suspect that in 20 years there was never an inspection done and now that they find out I'm selling it they decide to find a reason to cancel my policy. You are welcome for all my money and you never had to do a thing!