We hired Koalaty to do some siding repair as well as paint our home after a really nasty hail storm back in September 2019. Their sales guy Matt came out to the house, inspected everything, and was able to get answers to any question we had that he was not sure of. We signed the contract back in November 2019 and were awaiting the work to begin. This is where some challenges came in.
There was insurance supplementing that needed to occur so Koalaty helped guide us through the insurance supplement process. Unfortunately there was a false start to work as the supplentation process hadnt happened yet as it was supposed to have. Koalaty's owner Cory reached out to me when this happened and admitted there was an oversight. After the oversight was found, Koalaty worked through it as quick as was possible which reached a great conclusion. They had the home tested for lead (1924 farm house) and were able to get lead remediation covered within the insurance claim!
Since abatement needed to occur, the project was stalled until a sub contractor could schedule the job. Koalaty kept in touch with me periodically throughout this time with updates as to when the work would start. Abatement began, took 2 weeks, and unfortunately there were issues with the work that was completed by the sub contractor including overspray of lead barrier paint on the foundation, roof flashing, windows,etc. Koalaty worked with the sub-contractor to rectify the issues as much as was possible and Koalaty even went as far as to paint our foundation while they were painting the rest of the house to cover overspray that happened during the remediation.
Since this home has the original siding on it still, Koalaty had lumber milled to match and replaced around 150sq ft of siding. This portion of the job was done quickly and made a heck of a difference on the look of the house. This was followed up by painting/sealing of the entire house and detached garage. The home looks fantastic now!!
Despite a few ups and downs over the year that this insurance claim has taken to close out, Koalaty stood behind what they said they could accomplish for us through the insurance supplementation process and in fact exceeded what we thought was possible, completed the additinal work beyond the insurance scope that we contracted for (Plus a bit more that was found to be needed once the job began), took care of poor work by a sub-contractor, and made an immense difference in the way this house looks.
Now that the project is done, I would definitely recommend them to anyone that is needing siding repair as they did a fantastic job here. It takes some talent to work on a 100yo wood sided house and they definitely came through for us! Thanks guys!