Kroger Grocery Pickup And Delivery

I placed an order for delivery for Saturday, July 29 between 6:00 AM and 7:00 AM. For over a year Kroger kept posting on their website that the driver will contact you when they arrive. But Kroger customer service representatives, supervisors and corporate office personnel kept telling me that it's not their policy. But they ignored my question why they had it on their website. I have to keep going back and forth in my apartment building looking for the delivery truck. This morning about 15 minutes to 6:00 I thought I heard a truck pulling into the complex. I opened the front door of the building and thought I heard an engine running. But it was dark outside and I didn't know if I heard the air conditioners of the other residents. Turned out the driver turned off every light on the truck. Normally I could see the flashers and the lights on the corners of the box. Since it had just rained and I was in my stocking feet I ran up the two flights of stairs and slipped on my shoes. At the same time my doorbell rang. I immediately went down the stairs. As soon as I reached the second flight I saw my groceries laying on the filthy sidewalk. I asked the driver why he dumped my groceries on the ground. He rudely responded that he had the RIGHT to leave the groceries on the ground if I didn't answer the door. He either put the bags on the ground right before or immediately after ringing the doorbell. He was too lazy and incompetent to wait 10-15 seconds for me to get to the door. Also he arrived 10 minutes before the scheduled delivery window. He had no intention to be professional and hand me the bags. He needs to be terminated.